9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2101-2110 out of 2471
AU
Anonymous User
10/24/17
"Zoho CRM works very well for my business"
What do you like best about Zoho CRM? It gives me a birds-eye view of all information about our customers, prospects and opportunities What do you dislike about Zoho CRM?
AU
Anonymous User
10/24/17
"Value CRM with easy UI"
What do you like best about Zoho CRM? Switching from Salesforce to Zoho as a non-technical user was a breath of fresh air. I was able to set up the entire lead process and customizations without relying on expensive consultants and developers. There are plenty of apps that connect directly with Zoho and customer service is quick. Again, it might not have every possible configuration and integration but you can't beat the value and ease of use.
KS
Kay S
10/24/17
"Really disappointing"
What do you like best about Zoho CRM? Not much. Signing up was easy but then there were issues. What do you dislike about Zoho CRM?
AU
Anonymous User
10/24/17
"Value CRM with easy UI"
What do you like best about Zoho CRM? Switching from Salesforce to Zoho as a non-technical user was a breath of fresh air. I was able to set up the entire lead process and customizations without relying on expensive consultants and developers. There are plenty of apps that connect directly with Zoho and customer service is quick. Again, it might not have every possible configuration and integration but you can't beat the value and ease of use.
AU
Anonymous User
10/24/17
"Decent CRM system, could use some tweaks"
What do you like best about Zoho CRM? It is well organized and very user friendly. What do you dislike about Zoho CRM?
AU
Anonymous User
10/23/17
"Great Platform"
What do you like best about Zoho CRM? The fact that we were able to have CRM management on the same platform that hosted our email. What do you dislike about Zoho CRM?
JL
Javier L
10/22/17
"Works well with the rest of the Zoho apps"
What do you like best about Zoho CRM? I love the integration and how easy it was to set up. The integration is by far my favorite feature because it automates a lot of the information that flows between our help desk and other Zoho hosted apps.
AS
Aman S
10/22/17
"Best software for sales management"
What do you like best about Zoho CRM? its GUI and wide range of integrations . What do you dislike about Zoho CRM?
AU
Anonymous User
10/19/17
"Complicated to use"
What do you like best about Zoho CRM? I like the fact that there were many options for scheduling, managing money etc. What do you dislike about Zoho CRM?
AU
Anonymous User
10/19/17
"A freebie that's not worth wasting your time"
What do you like best about Zoho CRM? The fact that it was free at the time was great, but it was very raw and coming from Salesforce was a major downgrade What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].