9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2081-2090 out of 2471
RP
Raian P
11/07/17
"Not recommended for complex requirements and technology companies"
What do you like best about Zoho CRM? Zoho CRM is versatile in the sense that within its own product, it's fairly customizable and has most of the features a CRM should have.
AU
Anonymous User
11/05/17
"An excellent light weight CRM"
What do you like best about Zoho CRM? Zoho CRM offers excellent value for money CRM and is definitely worth considering as your first CRM. What do you dislike about Zoho CRM?
MM
Matt M
11/03/17
"Zoho has been the building block on managing my business"
What do you like best about Zoho CRM? Zoho's suite of products not only allow me and my team to manage the core of our daily tasks and goals on a daily basis but allows full clarity of what our "WHY" is that leads us to accomplishing major milestones. The ability to have a platform that offers so much at a price point so little (compared to many other CRMs in the market) is a huge win.
JM
Jennifer M
11/02/17
"Perfect Solution for a Small Business"
What do you like best about Zoho CRM? Ability to use the free mobile app to assign incoming sales leads quickly to salesreps; customizable views of sales leads; intuitive UI. I would add that their quick and friendly customer service has really won me over; they've got a terrific attitude.
NO
Nickolas O
11/02/17
"Great lead and project management service even mobile!"
What do you like best about Zoho CRM? I like the intricate level of customization available in Zoho the best. I can change the modules and fields to say exactly what I want them to in relation to my specific business. It is also very easy to make the customization!
AZ
Anthony Z
11/02/17
"Digital Marketing Consultant, CEO of Drive Action Digital"
What do you like best about Zoho CRM? The system is easy to use with the right balance of features. What do you dislike about Zoho CRM?
EH
Eric H
11/02/17
"Zoho Crm is very connected"
What do you like best about Zoho CRM? We have Zoho synced with Google, Zapier, IFTTT, Chrome, and RingCentral. The experience is rich, the data is immersive. I will never take Zoho out of our mix.
BV
Brianne V
11/02/17
"Good software for cost"
What do you like best about Zoho CRM? Cost effective crm system. Easy to use, simpler and more user friendly than Salesforce. What do you dislike about Zoho CRM?
AU
Anonymous User
10/31/17
"ZOHO REVIEW "
What do you like best about Zoho CRM? I like keeping records of my attendance . What do you dislike about Zoho CRM?
OA
Omar A
10/30/17
"Zoho CRM review"
What do you like best about Zoho CRM? Zoho CRM is a very integral and intelligent business solution for customer relationship management, I can easily track and close sales using it, it is highly recommended
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].