9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2071-2080 out of 2471
DC
Debora C
11/09/17
"The best CRM"
What do you like best about Zoho CRM? Zoho is very easy to use. I love how I can customize it to be tailored to accommodate the needs of users. Has been easy to customize to fit our needs.
AU
Anonymous User
11/09/17
"Zoho is inexpensive and works well"
What do you like best about Zoho CRM? Very inexpensive product. Like salesforce but without the cost. First 9 users are free and programs starting at $5 per user per month. You also get access to a host of other Zoho programs. I enjoy using the mobile app in the field. I currently have all sales, customer service and executives use the host programs provided by zoho.
LM
Liam M
11/08/17
"Good integrations but limited in scope and poor support/e-mail support"
What do you like best about Zoho CRM? They have a wide range of products that integrate well. Being able to plug in Sales IQ and Desk was really handy. Having things like Chat integrated was also great.
AU
Anonymous User
11/08/17
"Simple and easy to use. "
What do you like best about Zoho CRM? Map with leads. Easy to plan calls with leads mapped out. What do you dislike about Zoho CRM?
AU
Anonymous User
11/08/17
"Good for beginners"
What do you like best about Zoho CRM? Able to keep a good database for a low price. What do you dislike about Zoho CRM?
AU
Anonymous User
11/08/17
"Simple and easy to use. "
What do you like best about Zoho CRM? Map with leads. Easy to plan calls with leads mapped out. What do you dislike about Zoho CRM?
AU
Anonymous User
11/08/17
"Good for beginners"
What do you like best about Zoho CRM? Able to keep a good database for a low price. What do you dislike about Zoho CRM?
AB
Ankit B
11/08/17
"Lacks a bit of Functionality"
What do you like best about Zoho CRM? It Organises the client lists and the leads for the product. We can easily colaborate with our staff which help them to do better at their jobs. Social Marketing made simpler by easily integrating to facebook and twitter.
RP
Raian P
11/07/17
"Not recommended for complex requirements and technology companies"
What do you like best about Zoho CRM? Zoho CRM is versatile in the sense that within its own product, it's fairly customizable and has most of the features a CRM should have.
AU
Anonymous User
11/07/17
"ZOHO CRM"
What do you like best about Zoho CRM? I like that you can manage your views and create custome views for potentials, leads, and clients. It's user friendly and allows you to keep track of the sales pipeline in a clear way.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].