9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2051-2060 out of 2471
AU
Anonymous User
11/27/17
"It's a decent product and works for my purpose"
What do you like best about Zoho CRM? I'm able to access my leads and potential list separately What do you dislike about Zoho CRM?
MJ
Matt J
11/27/17
"Useful software alongside Zoho Projects"
What do you like best about Zoho CRM? As a Digital Marketing Agency that works with a number of clients on a retained basis, it is very useful to be able to group clients together and add the Client ID. I also like that we can add custom columns so I can see exactly what I need to see easily.
AU
Anonymous User
11/27/17
"salesforce for the startup"
What do you like best about Zoho CRM? gets the job done. IFTTT creates all the connects you need What do you dislike about Zoho CRM?
AU
Anonymous User
11/24/17
"Zoho CRM- Sales Management becomes easy"
What do you like best about Zoho CRM? We can easily track client and leads and see our prospects What do you dislike about Zoho CRM?
AU
Anonymous User
11/21/17
"Great CRM for Startup, SME businesses"
What do you like best about Zoho CRM? Zoho CRM can integrate to many apps and very good for starting business like us. What do you dislike about Zoho CRM?
AU
Anonymous User
11/17/17
"All in one solution"
What do you like best about Zoho CRM? I really take advantage of the intregation of other apps and how easy the process is. What do you dislike about Zoho CRM?
MD
Mike D
11/16/17
"Great CRM with free option"
What do you like best about Zoho CRM? They have an integrated CRM and email system, all free of charge. What do you dislike about Zoho CRM?
JM
Jodi M
11/15/17
"Easy and portable!"
What do you like best about Zoho CRM? I love the phone application. I literally have my CRM with me 24/7, including artwork and photos! What do you dislike about Zoho CRM?
JM
Jodi M
11/15/17
"Easy and portable!"
What do you like best about Zoho CRM? I love the phone application. I literally have my CRM with me 24/7, including artwork and photos! What do you dislike about Zoho CRM?
AU
Anonymous User
11/14/17
"Zoho CRM utility"
What do you like best about Zoho CRM? User friendliness and vast range of features. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].