9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2041-2050 out of 2471
PA
Pedro A
11/29/17
"Simple CRM that does the job"
What do you like best about Zoho CRM? Clean interface and a good integration with other Zoho tools What do you dislike about Zoho CRM?
TR
Tiffany R
11/29/17
"Do you Zoho "
What do you like best about Zoho CRM? I really like the logo redesign, quirky but it makes the feel of the program fresh and exciting everytime I log in. I absolutely love that the Dashboard is super organized. The tabs don't feel overwhelming, they are clearly labeled instead of being an icon. Totally helps to see associate words with an action.
AU
Anonymous User
11/29/17
"Zoho crm "
What do you like best about Zoho CRM? Better management of leads and contact. Easy to use and everyone in the team knows what emails have been exchanged which avoids confusion. it also sinks the calendar from google and Microsoft and the events are auto registered in the CRM software
PA
Pedro A
11/29/17
"Simple CRM that does the job"
What do you like best about Zoho CRM? Clean interface and a good integration with other Zoho tools What do you dislike about Zoho CRM?
AU
Anonymous User
11/28/17
"Easy to manage"
What do you like best about Zoho CRM? Very intuitive and useful to manage your personal clients What do you dislike about Zoho CRM?
TW
Tanner W
11/28/17
"Highly recommend trying Zoho"
What do you like best about Zoho CRM? Pretty easy to connect w/Zappier for lead management. Easy to manage. Clean interface...The workflow seems to work great so far. I'd highly recommend trying it out. As for now, the cost seems very manageable. The notifications have really helped as well, especially as I'm trying to make sure myself and others are keeping on top of leads coming in.
TW
Tanner W
11/28/17
"Highly recommend trying Zoho"
What do you like best about Zoho CRM? Pretty easy to connect w/Zappier for lead management. Easy to manage. Clean interface...The workflow seems to work great so far. I'd highly recommend trying it out. As for now, the cost seems very manageable. The notifications have really helped as well, especially as I'm trying to make sure myself and others are keeping on top of leads coming in.
AU
Anonymous User
11/27/17
"salesforce for the startup"
What do you like best about Zoho CRM? gets the job done. IFTTT creates all the connects you need What do you dislike about Zoho CRM?
AU
Anonymous User
11/27/17
"It's a decent product and works for my purpose"
What do you like best about Zoho CRM? I'm able to access my leads and potential list separately What do you dislike about Zoho CRM?
MJ
Matt J
11/27/17
"Useful software alongside Zoho Projects"
What do you like best about Zoho CRM? As a Digital Marketing Agency that works with a number of clients on a retained basis, it is very useful to be able to group clients together and add the Client ID. I also like that we can add custom columns so I can see exactly what I need to see easily.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].