9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2041-2050 out of 2471
PA
Pedro A
11/29/17
"Simple CRM that does the job"
What do you like best about Zoho CRM? Clean interface and a good integration with other Zoho tools What do you dislike about Zoho CRM?
AU
Anonymous User
11/29/17
"Easy to use"
What do you like best about Zoho CRM? Pretty basic CRM system that's easy to use. my company has added on to the functionality with success. Ive heard its cheaper than salesforce.
AU
Anonymous User
11/29/17
"Delight after delight"
What do you like best about Zoho CRM? The support team is amazingly responsive, it is extremely delightful to discover that we can 'already do that with zoho' most days. We do not need to continually add seperate products to our stack
AU
Anonymous User
11/29/17
"Just eh..."
What do you like best about Zoho CRM? Many options for tracking and reporting and viewing What do you dislike about Zoho CRM?
AU
Anonymous User
11/28/17
"Easy to manage"
What do you like best about Zoho CRM? Very intuitive and useful to manage your personal clients What do you dislike about Zoho CRM?
TW
Tanner W
11/28/17
"Highly recommend trying Zoho"
What do you like best about Zoho CRM? Pretty easy to connect w/Zappier for lead management. Easy to manage. Clean interface...The workflow seems to work great so far. I'd highly recommend trying it out. As for now, the cost seems very manageable. The notifications have really helped as well, especially as I'm trying to make sure myself and others are keeping on top of leads coming in.
TW
Tanner W
11/28/17
"Highly recommend trying Zoho"
What do you like best about Zoho CRM? Pretty easy to connect w/Zappier for lead management. Easy to manage. Clean interface...The workflow seems to work great so far. I'd highly recommend trying it out. As for now, the cost seems very manageable. The notifications have really helped as well, especially as I'm trying to make sure myself and others are keeping on top of leads coming in.
AU
Anonymous User
11/27/17
"salesforce for the startup"
What do you like best about Zoho CRM? gets the job done. IFTTT creates all the connects you need What do you dislike about Zoho CRM?
MJ
Matt J
11/27/17
"Useful software alongside Zoho Projects"
What do you like best about Zoho CRM? As a Digital Marketing Agency that works with a number of clients on a retained basis, it is very useful to be able to group clients together and add the Client ID. I also like that we can add custom columns so I can see exactly what I need to see easily.
AU
Anonymous User
11/27/17
"salesforce for the startup"
What do you like best about Zoho CRM? gets the job done. IFTTT creates all the connects you need What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].