9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2031-2040 out of 2471
AU
Anonymous User
11/30/17
"Works Great No Real Complaints"
What do you like best about Zoho CRM? Use this every day and the service is so easy anyone could do it. Keeps clients updated and takes a lot of thinking away from me.
AU
Anonymous User
11/30/17
"Great contact management"
What do you like best about Zoho CRM? They have very detailed contact management and a lot of space to add things.i like that I can make my page a color. What do you dislike about Zoho CRM?
BT
Brian T
11/30/17
"Fairly easy enough to use software for small to mid sized companies"
What do you like best about Zoho CRM? I like being able to use it to record leads and bring them through the sales process by communicating with clients as well.
AU
Anonymous User
11/30/17
"Liked that it was a free download, but didn't get specific in some areas"
What do you like best about Zoho CRM? I liked that is was a free download and very easy to use. What do you dislike about Zoho CRM?
AU
Anonymous User
11/30/17
"If you're looking for lower cost, look into Zoho!"
What do you like best about Zoho CRM? What I like best about this CRM is that there is a trial that is free to the public. I like that I can count on Zoho's CRM to do the basics. Zoho has robust email marketing tools and gives you a great overall look at your customers by linking you to their twitter, facebook, or google plus accounts.
AU
Anonymous User
11/29/17
"Easy to use"
What do you like best about Zoho CRM? Pretty basic CRM system that's easy to use. my company has added on to the functionality with success. Ive heard its cheaper than salesforce.
AU
Anonymous User
11/29/17
"Easy to use"
What do you like best about Zoho CRM? Pretty basic CRM system that's easy to use. my company has added on to the functionality with success. Ive heard its cheaper than salesforce.
AU
Anonymous User
11/29/17
"Just eh..."
What do you like best about Zoho CRM? Many options for tracking and reporting and viewing What do you dislike about Zoho CRM?
AU
Anonymous User
11/29/17
"Delight after delight"
What do you like best about Zoho CRM? The support team is amazingly responsive, it is extremely delightful to discover that we can 'already do that with zoho' most days. We do not need to continually add seperate products to our stack
AU
Anonymous User
11/29/17
"Zoho crm "
What do you like best about Zoho CRM? Better management of leads and contact. Easy to use and everyone in the team knows what emails have been exchanged which avoids confusion. it also sinks the calendar from google and Microsoft and the events are auto registered in the CRM software
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].