9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2021-2030 out of 2471
AU
Anonymous User
12/06/17
"Worst CRM I have used"
What do you like best about Zoho CRM? Fairly intuitive to use. We shared Zoho with our biggest client and it was easy to stay on the same page with them. What do you dislike about Zoho CRM?
AU
Anonymous User
12/06/17
"Excellent CRM product"
What do you like best about Zoho CRM? Ease of integration with Google mail along with other Zoho products What do you dislike about Zoho CRM?
SP
Scott P
12/06/17
"Regional Sales Manager"
What do you like best about Zoho CRM? Very efficient CRM that gives you most of the capabilities that the big players use (Salesforce). Reporting feature that is very intuitive and gives you the exact result you're looking for.
AU
Anonymous User
12/05/17
"Couldn't be happier"
What do you like best about Zoho CRM? I tried multiple CRM's, and Zoho was the only one that had all the needed features at a price point I could afford. What do you dislike about Zoho CRM?
AU
Anonymous User
12/04/17
"Great for beginners"
What do you like best about Zoho CRM? Like most, I was initially attracted to Zoho because their base product is free. This allowed me to get a CRM up and running before I could afford the extra services and products.
GB
Gil B
12/03/17
"Organization of contacts "
What do you like best about Zoho CRM? Perfect and easy to be with contacts.Good job that I always receive a signal about sales.Always make me more organized.So fun to see who is in chat, catch visitors and making them into leads.
AU
Anonymous User
11/30/17
"Good Platform with 3rd party template support"
What do you like best about Zoho CRM? Efficient and well organized interface. Works well on iPhones and Android. What do you dislike about Zoho CRM?
JT
John T
11/30/17
"Zoho Review"
What do you like best about Zoho CRM? Easy to navigate What do you dislike about Zoho CRM?
AU
Anonymous User
11/30/17
"Good Platform with 3rd party template support"
What do you like best about Zoho CRM? Efficient and well organized interface. Works well on iPhones and Android. What do you dislike about Zoho CRM?
JT
John T
11/30/17
"Zoho Review"
What do you like best about Zoho CRM? Easy to navigate What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].