9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2001-2010 out of 2471
WS
William S
12/14/17
"There are much better choices..."
What do you like best about Zoho CRM? The cost. That's literally it. It's rather cheap. What do you dislike about Zoho CRM?
JC
Jaime C
12/14/17
"My use is limited, but the ease of access is invaluable"
What do you like best about Zoho CRM? Zoho CRM has a fairly intuitive interface and great integration with other Zoho applications. What do you dislike about Zoho CRM?
PZ
Paul Z
12/14/17
"Keep on top of your prospects and clients easily"
What do you like best about Zoho CRM? I love this product. I have an excellent relationship with my customers and prospects because Zoho CRM allows me to keep tight control of every step of the customer lifecycle. It is easy to use and has constant reminders to stay on track
AU
Anonymous User
12/13/17
"Gain insight into your sales performance"
What do you like best about Zoho CRM? Zoho Motivator captures the data from your CRM account to give you realtime insights of your sales activities. These insights give you an idea of which behaviors you need to improve ..
DO
Danielle O
12/12/17
"One of the Best out there, but needs imrpovement"
What do you like best about Zoho CRM? The mapping feature in this CRM is fantastic for maximizing time on the road. What do you dislike about Zoho CRM?
CN
Chris N
12/12/17
"Easy to use CRM"
What do you like best about Zoho CRM? I like that zoho comes well packaged but also is highly customizable What do you dislike about Zoho CRM?
AU
Anonymous User
12/12/17
"Cludgy Experience"
What do you like best about Zoho CRM? I like to do a lot of searching and dupe checking, I found their search to be one of the more robust functions within the system
DO
Danielle O
12/12/17
"One of the Best out there, but needs imrpovement"
What do you like best about Zoho CRM? The mapping feature in this CRM is fantastic for maximizing time on the road. What do you dislike about Zoho CRM?
AU
Anonymous User
12/12/17
"Zoho is what you complete it with. "
What do you like best about Zoho CRM? The sales overview is very good. It give you a better picture on the status of the deal. What do you dislike about Zoho CRM?
VS
Viren S
12/11/17
"Best Sales Pipeline Management Tool"
What do you like best about Zoho CRM? I liked the relationship management capabilities of the tool. Effective management of my data What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].