9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1981-1990 out of 2471
AU
Anonymous User
12/26/17
"Its complicated"
What do you like best about Zoho CRM? the low price point, and the ease to set up. What do you dislike about Zoho CRM?
AU
Anonymous User
12/26/17
"You get what you pay for..."
What do you like best about Zoho CRM? I like the promise of Zoho and the suite of products designed to manage business from end to end. What do you dislike about Zoho CRM?
TA
Theron A
12/26/17
"Zoho makes selling easier"
What do you like best about Zoho CRM? I like the interface of Zoho CRM and how easy it is to use. It provides great contact and task management. What do you dislike about Zoho CRM?
AU
Anonymous User
12/26/17
"Not what you would expect from Zoho"
What do you like best about Zoho CRM? Zoho had a reputation for being cheap but buggy. Lately, though, their software and customer support has exceeded my expectations.
KB
KHAIRUL B
12/23/17
"One of the Best for Small Businesses"
What do you like best about Zoho CRM? Ease of use, connectivity to outside apps (Google Apps for business, Ring Central) and the search function What do you dislike about Zoho CRM?
AU
Anonymous User
12/22/17
"I like the customization of the software and the automatic actions"
What do you like best about Zoho CRM? I like the customization of the software and the automatic workflows that helps the company not miss opportunities. I like all the different ways we can fit it to progress with the company.
AU
Anonymous User
12/21/17
"Awesome solution and easy to customize"
What do you like best about Zoho CRM? Zoho CRM is easy to use and the Marketplace off Add-Ons is endless. It works for a small business to a large scale multinational corporation. The mobile app is great as well.
N
Norman
12/20/17
Intuitive and easy to use tool for our data maintenance
PROS: Zoho CRM is intuitive and easy to use with many features included while having reasonable prices. It can be integrated with all the system applications, marketing tools, customer database etc. And its dashboard and customized view features help an organisation analyze its sales pipeline easily and review how each one is performing.
AU
Anonymous User
12/19/17
"Zoho is great for a beginner CRM ! "
What do you like best about Zoho CRM? I like how easy it is to use. It is a really simple design that makes it easy for almost anyone to figure it out! What do you dislike about Zoho CRM?
SW
Samantha W
12/19/17
"Zoho"
What do you like best about Zoho CRM? free mail service, customer support, easy to set up, easy to maintain What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].