9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Are you using Zoho CRM?
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 1971-1980 out of 2471
AU
Anonymous User
12/28/17
"Usability"
What do you like best about Zoho CRM? It’s easy to add leads You can tag people
AU
Anonymous User
12/28/17
"Zoho CRM Review"
What do you like best about Zoho CRM? I like how easy it is to set tasks each day and send automated emails using macro's. What do you dislike about Zoho CRM?
AD
Andrew D
12/28/17
"All encompassing, but not the most user friendly"
What do you like best about Zoho CRM? I like that there is almost anything that you could imagine in the CRM that zoho provides. What do you dislike about Zoho CRM?
AU
Anonymous User
12/27/17
"Good CRM tool for large scale companies"
What do you like best about Zoho CRM? Zoho CRM provides various free features which can be benefited through out for limited number of users. Interface is pretty simple to understand the basic features.
AU
Anonymous User
12/27/17
"Great CRM but be careful with all the unbundled costs"
What do you like best about Zoho CRM? once you figure it out and deal with the fact that each company has to have multiple contacts...it does what you want.
NK
Nadim K
12/27/17
"Not bad for free... Just don't pay for it yet. Give it a few years. They're going in the right direc"
What do you like best about Zoho CRM? I love the customization of the software. I also love how many apps Zoho has that integrate easily with this software, like for example, Zoho recruit. Google integration is great because you can choose between one way and two way sync, but on the paid version only. THey are also going towards Googles' material design, which is excellent.
NH
Nick H
12/27/17
"One of the easiest CRM systems to customise"
What do you like best about Zoho CRM? We have used a number of different CRM systems over the years but never have really found one that ticked all the boxes until now. The best part of Zoho CRM is the ease of customisation behind the scenes. It is easy to add new modules and fields etc and then use those fields to kick off workflows. With our business, we have our leads that come in from our Wordpress sites (fairly easy to connect up) automatically added to our Leads module. Then based on ...
Read more
JS
Jo-e S
12/27/17
"Free is refreshing!"
What do you like best about Zoho CRM? Well, free is the best. And reliable is the cherry on top. What do you dislike about Zoho CRM?
AU
Anonymous User
12/26/17
"Good CRM, but not as customizable as others"
What do you like best about Zoho CRM? Zoho is easy to learn and navigate, and also integrates all communications with customers into one place. Zoho helps automate tasks and it's easy to create pipelines.
AU
Anonymous User
12/26/17
"make it fit your needs"
What do you like best about Zoho CRM? There is a lot of customization options! What do you dislike about Zoho CRM?
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].