9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1971-1980 out of 2471
AU
Anonymous User
12/28/17
"Great CRM for customer reporting!"
What do you like best about Zoho CRM? Excellent capability to generate reports for customer accounts! What do you dislike about Zoho CRM?
AU
Anonymous User
12/28/17
"The Best CRM for your company?"
What do you like best about Zoho CRM? I think as an offering, it gives you everything you need, especially given that the free edition can get you started. If you think Zoho is the direction you want to go, it integrates well with their other products.
AD
Andrew D
12/28/17
"All encompassing, but not the most user friendly"
What do you like best about Zoho CRM? I like that there is almost anything that you could imagine in the CRM that zoho provides. What do you dislike about Zoho CRM?
AU
Anonymous User
12/27/17
"Great CRM but be careful with all the unbundled costs"
What do you like best about Zoho CRM? once you figure it out and deal with the fact that each company has to have multiple contacts...it does what you want.
NK
Nadim K
12/27/17
"Not bad for free... Just don't pay for it yet. Give it a few years. They're going in the right direc"
What do you like best about Zoho CRM? I love the customization of the software. I also love how many apps Zoho has that integrate easily with this software, like for example, Zoho recruit. Google integration is great because you can choose between one way and two way sync, but on the paid version only. THey are also going towards Googles' material design, which is excellent.
JS
Jo-e S
12/27/17
"Free is refreshing!"
What do you like best about Zoho CRM? Well, free is the best. And reliable is the cherry on top. What do you dislike about Zoho CRM?
AU
Anonymous User
12/27/17
"Good CRM tool for large scale companies"
What do you like best about Zoho CRM? Zoho CRM provides various free features which can be benefited through out for limited number of users. Interface is pretty simple to understand the basic features.
NH
Nick H
12/27/17
"One of the easiest CRM systems to customise"
What do you like best about Zoho CRM? We have used a number of different CRM systems over the years but never have really found one that ticked all the boxes until now. The best part of Zoho CRM is the ease of customisation behind the scenes. It is easy to add new modules and fields etc and then use those fields to kick off workflows. With our business, we have our leads that come in from our Wordpress sites (fairly easy to connect up) automatically added to our Leads module. Then based on ...
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TA
Theron A
12/26/17
"Zoho makes selling easier"
What do you like best about Zoho CRM? I like the interface of Zoho CRM and how easy it is to use. It provides great contact and task management. What do you dislike about Zoho CRM?
AU
Anonymous User
12/26/17
"Not what you would expect from Zoho"
What do you like best about Zoho CRM? Zoho had a reputation for being cheap but buggy. Lately, though, their software and customer support has exceeded my expectations.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].