9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1961-1970 out of 2471
AU
Anonymous User
12/29/17
"Not a Fan"
What do you like best about Zoho CRM? A place besides excel to store info. What do you dislike about Zoho CRM?
AU
Anonymous User
12/29/17
"Didn’t fancy at first "
What do you like best about Zoho CRM? I appreciated the reminders, with so many accounts to manage. It was welcomed, and helpful to keep things organized.
E
Eileen
12/29/17
CRM with a great price point armed with expansions and integrations.
PROS: I love how it's within a reasonable price point. It's so simple to use (as long you know your way around tech). In my opinion, it's intuitive. The 2016 roll-out was exceptional. The upgrade was big and given to current users without added charges.
AU
Anonymous User
12/29/17
"Zaphod's just this guy, you know?"
What do you like best about Zoho CRM? Zoho is a plain vanilla CRM that does what it says it will do - it tracks opportunities. It tends to be cumbersome but it has basic functionality,
SB
Steve B
12/29/17
"Good Entry level crm"
What do you like best about Zoho CRM? Ease to import data send mass emails easy to customize What do you dislike about Zoho CRM?
FP
Fatima p
12/28/17
"My experience with Zoho CRM"
What do you like best about Zoho CRM? Super Easy to use. Friendly.
AU
Anonymous User
12/28/17
"Great CRM for customer reporting!"
What do you like best about Zoho CRM? Excellent capability to generate reports for customer accounts! What do you dislike about Zoho CRM?
AU
Anonymous User
12/28/17
"ZOHO- a Great CRM for efficient and effective business growth."
What do you like best about Zoho CRM? I love the ease of using Zoho, I can access Zoho CRM from any smartphone or computer allowing me to work and notate contacting clientele while traveling. Zoho's 2017 edition is a superb improvement, again being extremely user friendly for Zoho clients.
AU
Anonymous User
12/28/17
"The Best CRM for your company?"
What do you like best about Zoho CRM? I think as an offering, it gives you everything you need, especially given that the free edition can get you started. If you think Zoho is the direction you want to go, it integrates well with their other products.
RC
Rachel C
12/28/17
"A pretty good CRM for small businesses"
What do you like best about Zoho CRM? Zoho CRM has much of the same functionality you'd find with Salesforce. If you're looking for a way to manage contacts and opportunities, then Zoho has you covered. They also offer integrations with other Zoho platforms for services like email marketing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].