9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Are you using Zoho CRM?
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 1961-1970 out of 2471
AU
Anonymous User
12/29/17
"Not a Fan"
What do you like best about Zoho CRM? A place besides excel to store info. What do you dislike about Zoho CRM?
SB
Steve B
12/29/17
"Good Entry level crm"
What do you like best about Zoho CRM? Ease to import data send mass emails easy to customize What do you dislike about Zoho CRM?
AU
Anonymous User
12/29/17
"Zaphod's just this guy, you know?"
What do you like best about Zoho CRM? Zoho is a plain vanilla CRM that does what it says it will do - it tracks opportunities. It tends to be cumbersome but it has basic functionality,
AU
Anonymous User
12/29/17
"Great Tool"
What do you like best about Zoho CRM? Very simple to setup and use. Great lead management and reporting. What do you dislike about Zoho CRM?
E
Eileen
12/29/17
CRM with a great price point armed with expansions and integrations.
PROS: I love how it's within a reasonable price point. It's so simple to use (as long you know your way around tech). In my opinion, it's intuitive. The 2016 roll-out was exceptional. The upgrade was big and given to current users without added charges.
RC
Rachel C
12/28/17
"A pretty good CRM for small businesses"
What do you like best about Zoho CRM? Zoho CRM has much of the same functionality you'd find with Salesforce. If you're looking for a way to manage contacts and opportunities, then Zoho has you covered. They also offer integrations with other Zoho platforms for services like email marketing.
AU
Anonymous User
12/28/17
"Zoho CRM Review"
What do you like best about Zoho CRM? I like how easy it is to set tasks each day and send automated emails using macro's. What do you dislike about Zoho CRM?
AU
Anonymous User
12/28/17
"Usability"
What do you like best about Zoho CRM? It’s easy to add leads You can tag people
FP
Fatima p
12/28/17
"My experience with Zoho CRM"
What do you like best about Zoho CRM? Super Easy to use. Friendly.
AU
Anonymous User
12/28/17
"ZOHO- a Great CRM for efficient and effective business growth."
What do you like best about Zoho CRM? I love the ease of using Zoho, I can access Zoho CRM from any smartphone or computer allowing me to work and notate contacting clientele while traveling. Zoho's 2017 edition is a superb improvement, again being extremely user friendly for Zoho clients.
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].