9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1951-1960 out of 2471
AU
Anonymous User
01/02/18
"Used as a sales CRM"
What do you like best about Zoho CRM? I liked the ease of use, it was easy to understand even if you hadn’t received training. What do you dislike about Zoho CRM?
AU
Anonymous User
01/02/18
"Zoho "
What do you like best about Zoho CRM? The way every lead is organized. The possibility to send the emails right from Zoho. What do you dislike about Zoho CRM?
SF
Scott F
01/02/18
"Zoho CRM as customizable as your imagination "
What do you like best about Zoho CRM? The best part of this software is if you don't like something it is most likely customizable to be able to meet your requirement. Granted some things I have run across have not been able to customized, but we have adapted and made it work for us.
O
Ora
01/01/18
I’m able to control my business with it.
PROS: It's simple in managing the sales life cycle. It's helpful in acuquiring info within open potentials or leads that have yet been contacted. That way you can concentrate in the right path so your business will grow. Information can be viewed in one dashboard so you get to see your operating sales.
O
Ora
01/01/18
I'm able to control my business with it.
PROS & CONS What are the best aspects of this product? It's simple in managing the sales life cycle. It's helpful in acuquiring info within open potentials or leads that have yet been contacted. That way you can concentrate in the right path so your business will grow. Information can be viewed in one dashboard so you get to see your operating sales.
NG
Naveen G
01/01/18
"Good For Startups"
What do you like best about Zoho CRM? The pricing is very reasonable. Most small companies can make do with the free version. What do you dislike about Zoho CRM?
C
Christian
12/31/17
Business automation and management in one click.
PROS: Zoho CRM happens to be one fine software. It's quick and comes packaged with everything. For the past few months, I've been utilizing it for customer support, reporting, collaborative efforts, and marketing. Handled all my work. Minimizes time and effort in small daily tasks.
AU
Anonymous User
12/30/17
"Just ok "
What do you like best about Zoho CRM? The organization of my clients and ability to contact What do you dislike about Zoho CRM?
EO
Emeka O
12/30/17
"user friendly and automation of sales process done perfectly."
What do you like best about Zoho CRM? Ease of use. Being the head of inside sales, I have a team of inside sales people who interact with leads on a daily basis and updating of information, passing it on to sales and then sales conversion to a Potential is done seamlessly.
AU
Anonymous User
12/29/17
"Didn’t fancy at first "
What do you like best about Zoho CRM? I appreciated the reminders, with so many accounts to manage. It was welcomed, and helpful to keep things organized.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].