9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1931-1940 out of 2471
AU
Anonymous User
01/09/18
"Highly customizable for great flexibility"
What do you like best about Zoho CRM? Easy to use, and user friendly for all the CSRs What do you dislike about Zoho CRM?
MH
Mary H
01/09/18
"Just learning, but liking!"
What do you like best about Zoho CRM? I like the ability to customize the software for what our business is. What do you dislike about Zoho CRM?
AU
Anonymous User
01/09/18
"Great for CRM and analytics - for the beginner!"
What do you like best about Zoho CRM? Zoho CRM really does seem to have it all - great security, the ability to collaborate with other users, analytics (which are VERY useful for a growing one-person operation/small business!), a well-designed mobile app... I'm very impressed with all this.
AU
Anonymous User
01/08/18
"Sr director"
What do you like best about Zoho CRM? Easy to load and converts to mini version on phone What do you dislike about Zoho CRM?
AU
Anonymous User
01/08/18
"Easy peasey "
What do you like best about Zoho CRM? Easy to use & easy to learn. Organized approach that just makes logical sense. What do you dislike about Zoho CRM?
AU
Anonymous User
01/07/18
"Business Development Director "
What do you like best about Zoho CRM? We use the free version and it's worked great for our needs What do you dislike about Zoho CRM?
AU
Anonymous User
01/07/18
"Zoho is a great value"
What do you like best about Zoho CRM? Very good value for what you get.very simple to use What do you dislike about Zoho CRM?
JB
James B
01/05/18
"Good for start ups and Micro Businesses"
What do you like best about Zoho CRM? I like the fact you can manage your clients pretty easily. The sales forecasting and reporting features are very good and its pretty straight forward to administrate. It was very good for 2 members of staff.
DH
Donna H
01/05/18
"Easy to use - easy to understand"
What do you like best about Zoho CRM? The ease of the system. Especially the support helpline which helped me a few times What do you dislike about Zoho CRM?
SK
Sanjeev K
01/05/18
"Our entire sale and operation is streamlined"
What do you like best about Zoho CRM? Blueprinting and automation capabilities of Zoho CRM What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].