9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1921-1930 out of 2471
TB
Troy B
01/11/18
"Zoho CRM customer review"
What do you like best about Zoho CRM? The way it successfully track my whole pipeline efficiently and simply. What do you dislike about Zoho CRM?
AU
Anonymous User
01/11/18
"Great CRM for the price"
What do you like best about Zoho CRM? Compatible with excel, easy to use and can use multiple accounts. What do you dislike about Zoho CRM?
AY
Andrew Y
01/11/18
"Fantastic CRM Tool"
What do you like best about Zoho CRM? Customer retention tools, decreases sales cycles What do you dislike about Zoho CRM?
TB
Troy B
01/11/18
"Zoho CRM customer review"
What do you like best about Zoho CRM? The way it successfully track my whole pipeline efficiently and simply. What do you dislike about Zoho CRM?
AY
Andrew Y
01/11/18
"Fantastic CRM Tool"
What do you like best about Zoho CRM? Customer retention tools, decreases sales cycles What do you dislike about Zoho CRM?
TC
Tyrika C W
01/10/18
"Customizable to almost any requirement"
What do you like best about Zoho CRM? I appreciate having the ability to customize the functionality to work for my individual needs What do you dislike about Zoho CRM?
AU
Anonymous User
01/10/18
"Great free CRM tool!!!"
What do you like best about Zoho CRM? i LOVE THAT IT IS FREE, ESPECIALLY CONSIDERING THAT I AM JUST BRANCHING OUT ON MY OWN What do you dislike about Zoho CRM?
AK
Alexander K
01/10/18
"Great product for a very reasonable price"
What do you like best about Zoho CRM? I think the best part about Zoho CRM is it's low price and ability to integrate with other tools they are providing. Also, the tool is very customizable.
AL
Alexandra L
01/09/18
"Great CRM with lots of features in the free version"
What do you like best about Zoho CRM? I loooooove that zoho is free! It contains all the great features that most CRMs use (uploading leads, contacts, creating and sending emails, templates, tasks). The user interface is very simple and user friendly and allows you to customize your dashboard view so you can be even more efficient. I love that zoho integrates with outlook and google calendars, making it easy to schedule and send invites to clients/customers outside of your organization.
AU
Anonymous User
01/09/18
"Simple powerful and efficient CRM that is much better than it's reputation"
What do you like best about Zoho CRM? Simple, logical end very efficient CRM system that is much easier to set up than Salesforce and much much cheaper. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].