9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1921-1930 out of 2471
AU
Anonymous User
01/11/18
"I lost all of my data"
What do you like best about Zoho CRM? I liked the usability of Zoho. It was very easy to navigate and wasnt intimidating. What do you dislike about Zoho CRM?
AU
Anonymous User
01/11/18
"Great CRM for the price"
What do you like best about Zoho CRM? Compatible with excel, easy to use and can use multiple accounts. What do you dislike about Zoho CRM?
AU
Anonymous User
01/11/18
"Good program"
What do you like best about Zoho CRM? Very easy to use and learn how to use well. What do you dislike about Zoho CRM?
CK
Carl K
01/11/18
"Great features at an affordable price for a small business."
What do you like best about Zoho CRM? Flexibility, integration points, connection to other tools in the suite. API makes the data accessible from custom integration. Ability to customize with additional data fields. Logical hierarchical database design.
AU
Anonymous User
01/11/18
"Zoho - Needs Improvements"
What do you like best about Zoho CRM? Zoho was able to hold all our information from various team members. What do you dislike about Zoho CRM?
AK
Alexander K
01/10/18
"Great product for a very reasonable price"
What do you like best about Zoho CRM? I think the best part about Zoho CRM is it's low price and ability to integrate with other tools they are providing. Also, the tool is very customizable.
TC
Tyrika C W
01/10/18
"Customizable to almost any requirement"
What do you like best about Zoho CRM? I appreciate having the ability to customize the functionality to work for my individual needs What do you dislike about Zoho CRM?
AU
Anonymous User
01/10/18
"Great free CRM tool!!!"
What do you like best about Zoho CRM? i LOVE THAT IT IS FREE, ESPECIALLY CONSIDERING THAT I AM JUST BRANCHING OUT ON MY OWN What do you dislike about Zoho CRM?
MH
Mary H
01/09/18
"Just learning, but liking!"
What do you like best about Zoho CRM? I like the ability to customize the software for what our business is. What do you dislike about Zoho CRM?
AU
Anonymous User
01/09/18
"Great for CRM and analytics - for the beginner!"
What do you like best about Zoho CRM? Zoho CRM really does seem to have it all - great security, the ability to collaborate with other users, analytics (which are VERY useful for a growing one-person operation/small business!), a well-designed mobile app... I'm very impressed with all this.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].