9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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AU
Anonymous User
01/13/18
"Good for managing contacts"
What do you like best about Zoho CRM? Useful program for managing current contacts What do you dislike about Zoho CRM?
AU
Anonymous User
01/13/18
"Good for managing contacts"
What do you like best about Zoho CRM? Useful program for managing current contacts What do you dislike about Zoho CRM?
AU
Anonymous User
01/12/18
"Easy to use CRM for small to mid-sized business"
What do you like best about Zoho CRM? Zoho CRM was very easy to setup, and easy has a simply UI. Getting started took about one full business day, but after that the software takes care of itself. Setting up workflows was much easier to understand and implement compared to SalesForce, which was a huge plus for us.
AU
Anonymous User
01/12/18
"Easy to use CRM for small to mid-sized business"
What do you like best about Zoho CRM? Zoho CRM was very easy to setup, and easy has a simply UI. Getting started took about one full business day, but after that the software takes care of itself. Setting up workflows was much easier to understand and implement compared to SalesForce, which was a huge plus for us.
AM
Aviva M. C
01/11/18
"Many features. Maybe too many?"
What do you like best about Zoho CRM? I like the customization options. You can change Zoho to look how you want it to look. What do you dislike about Zoho CRM?
AU
Anonymous User
01/11/18
"Great CRM for the price"
What do you like best about Zoho CRM? Compatible with excel, easy to use and can use multiple accounts. What do you dislike about Zoho CRM?
AY
Andrew Y
01/11/18
"Fantastic CRM Tool"
What do you like best about Zoho CRM? Customer retention tools, decreases sales cycles What do you dislike about Zoho CRM?
TB
Troy B
01/11/18
"Zoho CRM customer review"
What do you like best about Zoho CRM? The way it successfully track my whole pipeline efficiently and simply. What do you dislike about Zoho CRM?
TB
Troy B
01/11/18
"Zoho CRM customer review"
What do you like best about Zoho CRM? The way it successfully track my whole pipeline efficiently and simply. What do you dislike about Zoho CRM?
AY
Andrew Y
01/11/18
"Fantastic CRM Tool"
What do you like best about Zoho CRM? Customer retention tools, decreases sales cycles What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].