9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1901-1910 out of 2471
AU
Anonymous User
01/17/18
"Filtering Done Right "
What do you like best about Zoho CRM? We use this for customer filtering business purposes and the the ability to quickly ID and assist clients using Zoho's great features helps us be more effective day to day.
BG
Bryan G
01/16/18
"Easy to use and feature rich"
What do you like best about Zoho CRM? Ease of use and easyo integrate with other software What do you dislike about Zoho CRM?
BG
Bryan G
01/16/18
"Easy to use and feature rich"
What do you like best about Zoho CRM? Ease of use and easyo integrate with other software What do you dislike about Zoho CRM?
AU
Anonymous User
01/16/18
"Simple and easy"
What do you like best about Zoho CRM? It is easy to set up and get all of your information imported. What do you dislike about Zoho CRM?
IM
Iona M
01/16/18
"Wonderful solution to create effective flow with clients data"
What do you like best about Zoho CRM? Zoho CRM allows me to automate company sales process and organize a general document storage for an administration team. I think it is the better way to create invoices and other documents for your customers. We are monitoring all of the working processes and would like to say that all tools of this CRM solution should be simple to understand.
AU
Anonymous User
01/15/18
"Review of Zoho CRM for project management"
What do you like best about Zoho CRM? The user interface is intuitive and allows for clear setting of goals. What do you dislike about Zoho CRM?
MM
Megan M
01/15/18
"Great and irritating"
What do you like best about Zoho CRM? Price point and ease of contact to help you learn What do you dislike about Zoho CRM?
AU
Anonymous User
01/15/18
"Zoho CRM"
What do you like best about Zoho CRM? I like that there are separate categories for leads vs. contacts vs. accounts, etc. I also like that you can have tasks assigned to the people we're managing in the CRM. For the tasks, you can also assign due dates.
AU
Anonymous User
01/14/18
"Fresh Eyes"
What do you like best about Zoho CRM? I love the ability to sync my calendar to Zoho and schedule tasks. What do you dislike about Zoho CRM?
AU
Anonymous User
01/14/18
"Fresh Eyes"
What do you like best about Zoho CRM? I love the ability to sync my calendar to Zoho and schedule tasks. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].