9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1891-1900 out of 2471
AU
Anonymous User
01/19/18
"Inside Sales"
What do you like best about Zoho CRM? I like that my entire sales group can see everyone else's daily potentials. That includes our US/Canada/U.K. Office . What do you dislike about Zoho CRM?
SH
Sean H
01/19/18
"Much better than expected"
What do you like best about Zoho CRM? SalesSignals is valuable email data. The mobile app is good esp for calling out What do you dislike about Zoho CRM?
AU
Anonymous User
01/19/18
"Zoho is an excellent CRM software"
What do you like best about Zoho CRM? I like the custom views I can make for my home page to view leads, accounts and any other information for that matter. It's extremely helpful to be able to limit what comes through my feed so I'm not just seeing a mess of information wash up.
GH
Gabby H
01/18/18
"Great CRM"
What do you like best about Zoho CRM? Free version has TONS of options and features What do you dislike about Zoho CRM?
GH
Gabby H
01/18/18
"Great CRM"
What do you like best about Zoho CRM? Free version has TONS of options and features What do you dislike about Zoho CRM?
EJ
Erik J
01/18/18
"Fast and Easy set up!"
What do you like best about Zoho CRM? Wow! Talk about easy to set up. I have previously reviewed and used a similar CRM. With the other one you needed a lot of time to figure out how to use it, not the case at all with Zoho. Very very easy. They really thought about the customer first and designing an awesome UX!
AU
Anonymous User
01/18/18
"Like zoho crm as it is quite price competitive"
What do you like best about Zoho CRM? Good platform with decent capabilities. Affordable as it is not as expensive as SalesForce What do you dislike about Zoho CRM?
AU
Anonymous User
01/17/18
"Terrible company and limited utilization "
What do you like best about Zoho CRM? Nothing comes to mind. It doesn't crash the computer. What do you dislike about Zoho CRM?
AU
Anonymous User
01/17/18
"simple startup CRM"
What do you like best about Zoho CRM? easy to use, deploy, customize, a good solution for company wanting to have a CRM without purchasing expensive products
CR
Col. Randy P
01/17/18
"zoho customizable and simple to learn"
What do you like best about Zoho CRM? intuitive interface simple to configure and use What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].