9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1881-1890 out of 2471
AU
Anonymous User
01/26/18
"Zoho is a great tool for a smaller size company"
What do you like best about Zoho CRM? It is a great price to license and it is easy to use. What do you dislike about Zoho CRM?
RJ
Richie J
01/26/18
"Perfect and powerful software."
What do you like best about Zoho CRM? I can meet our clients, no matter the surrounding. Very easy to connect across phone, social media, email or in person. It is much better to use analytics and reports for particular metrics regarding your team's productivity and your clients' life cycle.
AU
Anonymous User
01/26/18
"zoho Review"
What do you like best about Zoho CRM? Ease of use. Worked well for me as a small business owner. What do you dislike about Zoho CRM?
AM
Andrew M
01/25/18
"Zoho review in a medical sales setting"
What do you like best about Zoho CRM? Easy to find different contacts. GREAT filter tools that allow me to narrow my list for specific prokects What do you dislike about Zoho CRM?
AU
Anonymous User
01/24/18
"Very easy to use! FREE"
What do you like best about Zoho CRM? One of the best free CRM softwares available. Doesn’t have a limit on contacts What do you dislike about Zoho CRM?
AU
Anonymous User
01/24/18
"Very easy to use! FREE"
What do you like best about Zoho CRM? One of the best free CRM softwares available. Doesn’t have a limit on contacts What do you dislike about Zoho CRM?
HR
Hanumantha Rao B
01/23/18
"If you are a SMB & want to grow then use Zoho CRM"
What do you like best about Zoho CRM? The Integration with all the apps of Zoho What do you dislike about Zoho CRM?
JH
jenny h
01/23/18
"Zoho review"
What do you like best about Zoho CRM? It is a very easy crm to use. I love the fact that you can find things in the search and once you start typing all of the clients that you have already added to zoho start poppin up.
NS
Noah S
01/20/18
"Highly capable CRM web-software with lots of additional features"
What do you like best about Zoho CRM? Email integration, thought-out workflow, feature rich and a reasonably modern user interface. What do you dislike about Zoho CRM?
SH
Sean H
01/19/18
"Much better than expected"
What do you like best about Zoho CRM? SalesSignals is valuable email data. The mobile app is good esp for calling out What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].