9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1861-1870 out of 2471
IM
Imran M
02/13/18
"Best Way to manage your leads and sales "
What do you like best about Zoho CRM? It has very friendly user interface and have all functions which we need to manage sales leads. You can assign the leads and change the status very easily.
AU
Anonymous User
02/12/18
"Interactive experience"
What do you like best about Zoho CRM? Allowed users to see what others were working on. What do you dislike about Zoho CRM?
AU
Anonymous User
02/11/18
"Very powerful CRM"
What do you like best about Zoho CRM? - Allows you to automate many company sales processes and lead follow-ups. - Very customizable. You can use Zoho for any type of business.
EV
Erin V
02/06/18
"Zoho is effective at maintaining leads and database"
What do you like best about Zoho CRM? Very easy to use, easy to maintain pipeline and keep organized What do you dislike about Zoho CRM?
GO
George O
02/06/18
"Customization is good and bad"
What do you like best about Zoho CRM? Ability to create custom reports. Advancement of leads till closed can be useful What do you dislike about Zoho CRM?
SS
sulekha s
02/04/18
"Its very easy to use and great support from team "
What do you like best about Zoho CRM? Simple and very easy to use no complexity What do you dislike about Zoho CRM?
EN
Erna N
02/03/18
"ZohoCRM solves a lot of problems"
What do you like best about Zoho CRM? This service really lets you close more deals in less time. ZohoCRM helps to keep in touch with your customers in a convenient way, through phone calls, live chat or emails. From the very beginning, the interface was convenient, but after a lot of updates, when developers added many functions, it became incomprehensible and confusing.
AU
Anonymous User
02/02/18
"Sufficient and cost-effective CRM for basic needs"
What do you like best about Zoho CRM? The interface is easy to use and provides a quick learning curve. What do you dislike about Zoho CRM?
AU
Anonymous User
02/01/18
"It works"
What do you like best about Zoho CRM? I like the ability to enter campaigns, assign RSVP's or attendees and track how well the campaign went. What do you dislike about Zoho CRM?
DZ
David Z
01/31/18
"Descent CRM for the Price"
What do you like best about Zoho CRM? It's a well priced CRM intended for the SMB and Mid-Market. The UI is fairly intuitive. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].