9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1831-1840 out of 2471
AU
Anonymous User
04/11/18
"Good platform but absolute WORST customer support"
What do you like best about Zoho CRM? This isn't a personal liking, but I assume this is the platform we use because it's cheap. This is essentially a generic version of Salesforce, and honestly feels like it.
AU
Anonymous User
04/07/18
"Easy to use and manage daily activities"
What do you like best about Zoho CRM? Very easy to use platform that keeps you up to date on daily activities What do you dislike about Zoho CRM?
AU
Anonymous User
04/06/18
"User-friendly to an Extent"
What do you like best about Zoho CRM? I like that you can pull reports directly from this software. I also enjoy that it is pretty simple to filter for the things you want to see and it can be personalized so you can see just the information important to you.
AU
Anonymous User
04/05/18
"Great CRM for small businesses"
What do you like best about Zoho CRM? The ease of use, ability to see deals connected to leads, integration with Outlook. All of these features help me do the work!
AU
Anonymous User
04/03/18
"Does the trick!"
What do you like best about Zoho CRM? I like that Zoho allows you to easily toggle between Desk, Reports, CRM, etc. What do you dislike about Zoho CRM?
FJ
Francisco J S
03/29/18
"Easy CRM interface"
What do you like best about Zoho CRM? Simple interface with the flexibility my small business needs. What do you dislike about Zoho CRM?
AU
Anonymous User
03/29/18
"Sales CRM "
What do you like best about Zoho CRM? Simple, clean interface, easy to use daily What do you dislike about Zoho CRM?
AU
Anonymous User
03/29/18
"ZOho lover! "
What do you like best about Zoho CRM? Organization, easy for beginners to understand. Tracks sales easily. Has a great setup for email marketing What do you dislike about Zoho CRM?
AU
Anonymous User
03/28/18
"Zoho - Alternative to Salesforce "
What do you like best about Zoho CRM? Basic CRM that has integration into other software if needed. What do you dislike about Zoho CRM?
FG
Franklin G
03/27/18
"Excellent CRM"
What do you like best about Zoho CRM? Integration with several other applications and the possibility the develop special ones with Zoho Creator What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].