9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1821-1830 out of 2471
SP
Shana P
04/28/18
"Great"
What do you like best about Zoho CRM? I like that Zoho is a place where I can track and store everything. Better than excel What do you dislike about Zoho CRM?
AU
Anonymous User
04/27/18
"Strong but glithcy"
What do you like best about Zoho CRM? Powerful CRM, especially like the ability to use Zoho One and all of it's apps. What do you dislike about Zoho CRM?
BF
Brittany F
04/26/18
"Review for Zoho"
What do you like best about Zoho CRM? The customization features that each project is allowed. They have recently updated the software and the dash on the left side is very easy to navigate now. I like how you can interchange the options to exclude the buttons you hardly use.
RN
Rodrig N
04/25/18
"Zoho CRM is a very nice entry CRM but not the best for scaling upwards."
What do you like best about Zoho CRM? The free options for beginners (freemium) that provides users the opportunity to try out the service. What do you dislike about Zoho CRM?
AU
Anonymous User
04/25/18
"Excellent crm "
What do you like best about Zoho CRM? Portability! Love that is very complete What do you dislike about Zoho CRM?
MC
Madison C
04/24/18
"Great to encourage the employees "
What do you like best about Zoho CRM? The way zoho motivator gives you the actual statistics of your sales, as well as the success of your products helps in keeping the team motivated. This also helps in reaching out to more prospects. I like that the UI is easily accessible on all different devices and operating systems. It's easily customizable and has a great feature of being able to connect the CRM tools to other devices.
CO
catherine o
04/18/18
"Really diggin this CRM"
What do you like best about Zoho CRM? Very user friendly. Lots of data, easy to access. Love that I can customize my home page. like the timeline feature. What do you dislike about Zoho CRM?
MR
Megan R
04/16/18
"Good CRM software, could be better"
What do you like best about Zoho CRM? I really like ZoHo and use it often. The feature to track prospects and set future tasks is really simple and easy and it allows me to keep track of different prospects without any problem.
GS
Gabriel S
04/16/18
"Decent accounting option"
What do you like best about Zoho CRM? What I like best about this software is that it is very easy to use. It is possible to create many new contacts, campaigns, track events, track prospects, and keep myself on track with all sorts of activities. To be able to assign myself tasks for several months rom now is particularly nice for clients who are not eligible for their needs until the end of the year etc. All of this makes it quite comprehensive and useful.
AU
Anonymous User
04/15/18
"ZOHO CRM Plus has everything I was looking for in a CRM"
What do you like best about Zoho CRM? Features- Yes, it has all the features one would need. for eg: Sales Inbox, CRM, Social (View and manage all the feeds from the CRM), Google Analytics, Adwords, Campaigns, Invoice, Sales IQ, chat features( to communicate within your team) and many more.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].