9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1811-1820 out of 2471
AU
Anonymous User
05/18/18
"Great entry level crm"
What do you like best about Zoho CRM? Great user interface, easy to use, great pipeline visualization What do you dislike about Zoho CRM?
KM
Kelly M
05/15/18
"Zoho is the best for us"
What do you like best about Zoho CRM? The ease of use - there was no learning curve What do you dislike about Zoho CRM?
AH
Akshay H
05/08/18
"Beautiful and Scalable CRM with Power Features"
What do you like best about Zoho CRM? 1. Intuitive Design and Easy to understand UI. 2. Customer support is really supportive. Fast reply to issues.
MM
Matthew M
05/08/18
"Zoho - It works"
What do you like best about Zoho CRM? We use ZOHO to manage our client and employee database, it provides endless customization options allowing you to accomplish any CRM task with ease.
JM
Joshua M
05/07/18
"Powerful CRM with amazing integration "
What do you like best about Zoho CRM? The ability to integrate it hand other Zoho system out of the box What do you dislike about Zoho CRM?
CB
Camille B
05/07/18
"Good looks but still needs a little cleaning"
What do you like best about Zoho CRM? The interface is clean and simple, and search tools make it easy to collaborate with a large team. What do you dislike about Zoho CRM?
AU
Anonymous User
05/01/18
"Solid, cost effective CRM"
What do you like best about Zoho CRM? Easy to navigate, access from any browser and they have an App What do you dislike about Zoho CRM?
MW
Matt W
05/01/18
"Excellent CRM"
What do you like best about Zoho CRM? Very easy to use and customize. I came into Zoho CRM after using an older version of MS Dynamics. Loved how easy i could import all my data and get a workflow setup very quickly.
CE
Carmen Elena G
05/01/18
"El Mejor Software CRM"
What do you like best about Zoho CRM? Zoho Social es el mejor y mas barato software del mercado para gestión de la relación con tus clientes. Zoho Social te brinda todos los beneficios de un software creado para tener toda la informaciòn de tus clientes organizada en un mismo programa, al alcance de un solo click.
AU
Anonymous User
04/30/18
"Zoho CRM an excelent option in the CRM jungle"
What do you like best about Zoho CRM? I lile that Doho CRM is easy to use and it works well with other programs such as Zoho Recruit and mailchimp etc. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].