9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1801-1810 out of 2471
AU
Anonymous User
06/15/18
" Daily user of Zoho"
What do you like best about Zoho CRM? Good for any size department and for different types of companies. It's simple to use and has a low learning curve for people of varying tech capabilities. Search bar function is very helpful. Can be customized to suit your company's needs.
AU
Anonymous User
06/14/18
"It is all in one place."
What do you like best about Zoho CRM? The ability to edit and track progress. What do you dislike about Zoho CRM?
AU
Anonymous User
06/14/18
"Very Poor"
What do you like best about Zoho CRM? Potentially very flexible and with many add-ons to connect with other portals/services. What do you dislike about Zoho CRM?
AU
Anonymous User
06/12/18
"Cheaper than other CRM softwares which helps small business to make use of this software."
What do you like best about Zoho CRM? They provide all the solutions under one platform like management needs, server and email hosting etc . They provide free setup for setting up the company email whereas in other softwares like go Daddy we need to pay .
AU
Anonymous User
06/12/18
"Works just the way I need it to. "
What do you like best about Zoho CRM? The thing I like the most about ZOHO is how user friendly their mobile app is. I am able to view leads and add notes to them on the go.
KW
Kristiane W
06/07/18
"Zoho is a game changer."
What do you like best about Zoho CRM? Zoho is so easy for out students to use. What do you dislike about Zoho CRM?
AU
Anonymous User
06/03/18
"Good but convoluted"
What do you like best about Zoho CRM? Has tons of features, tons of capability and holds tons of information What do you dislike about Zoho CRM?
AU
Anonymous User
06/01/18
"ZOHO CRM Affordable and Complete"
What do you like best about Zoho CRM? Ease of use and reminders for f/u on lead nurturing and generation. What do you dislike about Zoho CRM?
DE
David E
05/30/18
"Customized Zoho CRM, flexibilty is a plus, support not so good"
What do you like best about Zoho CRM? We had a consultant create a customized version of Zoho CRM for our service business, so its ability to be not a one size fits all is a big advantage. Uptime is satisfactory
AU
Anonymous User
05/18/18
"Great tool "
What do you like best about Zoho CRM? You can connect to your customers in a better way What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].