9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1791-1800 out of 2471
AU
Anonymous User
07/03/18
"the feature allow you to manage contacts, leads, and track activities"
What do you like best about Zoho CRM? Although it's an online tool, it sufis the requirements and necessities over CRM What do you dislike about Zoho CRM?
JL
Joshua L
07/03/18
"Easy to use crm"
What do you like best about Zoho CRM? Free software. No outrageous cost. No user fees. What do you dislike about Zoho CRM?
ED
Eric D
06/25/18
"Review from IT consultant"
What do you like best about Zoho CRM? Flexibility and integration of functionallities What do you dislike about Zoho CRM?
CB
Chirag B
06/22/18
"Not completely satisfied"
What do you like best about Zoho CRM? To br honest the software is crap. I had to un install What do you dislike about Zoho CRM?
BQ
Bryon Q
06/22/18
"A great CRM product that takes time to learn"
What do you like best about Zoho CRM? Zoho CRM tools make our entire workflow easier to manage. I has a ton of features, yet the price is reasonable. The self-service portals are a nice feature. The product usability is quite good. It's easy to collaborate with team members using live chat. It integrates well with the Zoho suite of programs and provide a great experience. Zoho CRM makes it especially easy to find the last communication and pick up right where you left off with any lead, ...
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AU
Anonymous User
06/21/18
"Easy to use"
What do you like best about Zoho CRM? The Site is very easily laid out for anyone to use. Has a lot of colors and very detailed. What do you dislike about Zoho CRM?
BO
Brian O
06/18/18
"Great open source system "
What do you like best about Zoho CRM? The crossover for email address management and other various integrations available What do you dislike about Zoho CRM?
KB
K.E. B
06/17/18
"Awesome! Like a one-stop shop."
What do you like best about Zoho CRM? Top to bottom, this software is top notch. Before signing up, we test drove about 5 CRMs to compare them apples-to-apples. What attracted us to Zoho CRM first was the overall look and feel. Although it's super complex in its service offerings, it's fairly easy to navigate because of the attractive UX, both front and backend.
AU
Anonymous User
06/17/18
"What an amazing CRM"
What do you like best about Zoho CRM? The team behind this product. They are always ahead of the Curve What do you dislike about Zoho CRM?
AU
Anonymous User
06/16/18
"Decent"
What do you like best about Zoho CRM? I used it temporarily for closing. Not user friendly. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].