9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1781-1790 out of 2471
JG
Juan G
07/06/18
"Great CRM at the best price, saved the business, sort of"
What do you like best about Zoho CRM? I like it that they are very attentive, the customer service is superb and you can even start with a 15 day trial even with the top tier CRM. I like the customization it provides as well as the pairing the CRM with a VoIP. I love how you can see a profile of the person calling.
AU
Anonymous User
07/06/18
"Not great"
What do you like best about Zoho CRM? Salesforce is way better and easier to use What do you dislike about Zoho CRM?
AU
Anonymous User
07/06/18
"Zoho CRM - The CRM to lookout for! "
What do you like best about Zoho CRM? The functionalities are easier to use and the product's customizable to a great extent. The integrations that it offers are good as well.
KP
Karthik P
07/05/18
"CRM that caters to all business size "
What do you like best about Zoho CRM? Social media integration, mobile access and ip telephone integration What do you dislike about Zoho CRM?
AU
Anonymous User
07/05/18
"Organize Your Emails"
What do you like best about Zoho CRM? The ability to add multiple email accounts and view them under one platform. What do you dislike about Zoho CRM?
AU
Anonymous User
07/05/18
"Great CRM"
What do you like best about Zoho CRM? i like how easy it is to use the app. Very professional What do you dislike about Zoho CRM?
AU
Anonymous User
07/05/18
"Zoho for Pipeline Tracking"
What do you like best about Zoho CRM? I have used zoho to track my sales pipeline for 4 years and it has done wonders for our organizational abilities What do you dislike about Zoho CRM?
RR
Reinaldo R
07/05/18
"Zoho is a great CRM"
What do you like best about Zoho CRM? Works great to manage leads and accounts, helps you stay in touch with all of your follow ups and it has many features, such as calendar, reporting of funnel. Really works great!
JC
Jonathan C
07/05/18
"Plenty of functionality but not easy to adopt"
What do you like best about Zoho CRM? API functionality, pipeline overview and ease of reporting What do you dislike about Zoho CRM?
ON
Ofelija N
07/04/18
"Best value for the money CRM"
What do you like best about Zoho CRM? With Zoho CRM you are getting the biggest value for your money invested! What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].