9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1771-1780 out of 2471
AU
Anonymous User
07/12/18
"The Best Cost/Benefit CRM out there!!!, small Companies can Sell like Big Honchos!!"
What do you like best about Zoho CRM? One if Zoho's best feature is their ease of use, amid it's a complete platform that integrates with a single license (ZOHO ONE) what others will charge separately and offer through 3rd party solutions. ZOHO has all the features at a fraction of their competitor's price.
SS
S S
07/12/18
"Easy interfaces to manage your customer relationships"
What do you like best about Zoho CRM? Zoho CRM is easy to set up and manage all your leads, contacts and actions related to managing customer relationships, even when more than one person is doing this
AU
Anonymous User
07/12/18
"Great CRM on the market"
What do you like best about Zoho CRM? I appreciate the ability to keep track of my leads and allow me to access my clients as they progress. What do you dislike about Zoho CRM?
AU
Anonymous User
07/12/18
"Nice and easy to use"
What do you like best about Zoho CRM? A CRM is best when it allows the salesperson to focus on selling, this just works. What do you dislike about Zoho CRM?
SP
Sarah P
07/10/18
"3rd Time's the Charm"
What do you like best about Zoho CRM? Customer service in the set up and use of Zoho has been exceptional. Everything from the Youtube videos to the call centre are easy to use and follow. They aim for you to succeed by helping you use your product rather than using your questions as an opportunity to sell you more products.
AU
Anonymous User
07/10/18
"Great tool with many Options"
What do you like best about Zoho CRM? Full database of customers with the ability to add notes and track progress on jobs from conception to completion. What do you dislike about Zoho CRM?
AU
Anonymous User
07/10/18
"Amazing piece of software - ahead of its time!"
What do you like best about Zoho CRM? Most economical tool out there, especially for the features available - Ironically, one of the most full functioning tools out there too. Even when compared against biggest CRMS
AU
Anonymous User
07/09/18
"Nice that it's free, hard to adopt"
What do you like best about Zoho CRM? I liked that it was free, great chance to see what a CRM was all about. Fast sign up. What do you dislike about Zoho CRM?
SM
Santiago M
07/06/18
"Seamless and fun CRM"
What do you like best about Zoho CRM? At first Zoho striked me as a basic CRM with little integration potential. After using it intensly for more than a year, Zoho has become my number one tool for my everyday matters. From building prospecting campaigns, to keeping up a tidy schedule and following up at the right time, Soho is a seamless tool for marketing and sales pros.
CG
Carlos Garcia C
07/06/18
"Great CRM with pleanty of funtions"
What do you like best about Zoho CRM? What i like its that you can control preaty easy your contacts and interact with them directly on the app What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].