9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1751-1760 out of 2471
AU
Anonymous User
07/30/18
"Zoho really helps"
What do you like best about Zoho CRM? I like that we can plug in an email and know if we already have it in the list or not. This help us to not waste time sending to people we have already reached out to.
AU
Anonymous User
07/30/18
"Really simple way to capture leads"
What do you like best about Zoho CRM? Open API to connect with five9. We have a call center that is able to generate leads and this is very useful. What do you dislike about Zoho CRM?
TH
Tamara H
07/30/18
"Zoho is a good CRM that can be scaled"
What do you like best about Zoho CRM? That it was easy to setup and that companies, contacts and completed calls, emails etc were tracked seamlessly What do you dislike about Zoho CRM?
LP
lisa p
07/30/18
"convenient tool to keep track of client list"
What do you like best about Zoho CRM? very clean neat platform that doesn't bother eyes to go somewhere else. It is very easy to keep track of client list. What do you dislike about Zoho CRM?
AU
Anonymous User
07/29/18
"Love zoho"
What do you like best about Zoho CRM? Great customer support and easy to manage the software. I love how organized all of our cases are What do you dislike about Zoho CRM?
AU
Anonymous User
07/28/18
"Best CRM for IT product and service businesses, economical as well."
What do you like best about Zoho CRM? Everything from Lead generation till closure, invoicing, marketing tasks, support ticketing, etc. What do you dislike about Zoho CRM?
AU
Anonymous User
07/27/18
"Easy to use"
What do you like best about Zoho CRM? Soho has helped me stay organized and has been easy to use What do you dislike about Zoho CRM?
AU
Anonymous User
07/27/18
"Nice solution for us for casual use"
What do you like best about Zoho CRM? The interface is simple, and it integrates with a couple of other things we use. What do you dislike about Zoho CRM?
AU
Anonymous User
07/27/18
"Usuário final ZOHO CRM"
What do you like best about Zoho CRM? Integração com Mail Zoho e Zoho Campaign What do you dislike about Zoho CRM?
AU
Anonymous User
07/27/18
"Functional, Flexible"
What do you like best about Zoho CRM? The thing I like about Zoho is the functionality and flexibility. You can use it straight out of the box or customize it. There are a crazy amount of add ons available and tons of integration.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].