9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1741-1750 out of 2471
AU
Anonymous User
07/31/18
"Used for awhile"
What do you like best about Zoho CRM? Features to track and manage donor relationship. What do you dislike about Zoho CRM?
MF
Micheal F
07/31/18
"Not a bad CRM"
What do you like best about Zoho CRM? Zoho has a big marketplace of extensions and integrations. This allows us to automate a lot of our sales and customer support process.
AU
Anonymous User
07/31/18
"CRM Review"
What do you like best about Zoho CRM? I like the reporting and graphing features What do you dislike about Zoho CRM?
AU
Anonymous User
07/30/18
"Good platform for CRM purposes, "
What do you like best about Zoho CRM? I like to keep all my meeting notes and related materials about our clients at a central platform to where my teammates also have an access to
TH
Tamara H
07/30/18
"Zoho is a good CRM that can be scaled"
What do you like best about Zoho CRM? That it was easy to setup and that companies, contacts and completed calls, emails etc were tracked seamlessly What do you dislike about Zoho CRM?
AU
Anonymous User
07/30/18
"Room for Improvement "
What do you like best about Zoho CRM? It automates your daily work activities, monitors sales and engages customers. Its mobile apps let you take the product to the field. Zoho comes with a free plan so you can try it out before you switch to the premium version.
CM
Christy M
07/30/18
"Lacks something "
What do you like best about Zoho CRM? It was easy to navigate and easy to set up accounts but lacks maximum customization What do you dislike about Zoho CRM?
AU
Anonymous User
07/30/18
"Something missing "
What do you like best about Zoho CRM? It is a very ambitious software with a lot of great features What do you dislike about Zoho CRM?
AU
Anonymous User
07/30/18
"Zoho really helps"
What do you like best about Zoho CRM? I like that we can plug in an email and know if we already have it in the list or not. This help us to not waste time sending to people we have already reached out to.
AU
Anonymous User
07/30/18
"Really simple way to capture leads"
What do you like best about Zoho CRM? Open API to connect with five9. We have a call center that is able to generate leads and this is very useful. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].