9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Are you using Zoho CRM?
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 1741-1750 out of 2471
AG
Ankit G
07/31/18
"Zoho for CRM was what I was looking for!"
What do you like best about Zoho CRM? Zoho integrates all the features into a simple interface. It makes things easier while working in a team. I can share the resources in the team by a few clicks on my mouse. I can easily give access to the files to the limited number of individuals in my team, This feature is a huge plus for my company. It removes the confusion in other team members because they see the files which are relevant to them only. Zoho tells me when my collegues are online so ...
Read more
AU
Anonymous User
07/31/18
"very laggy but good overall"
What do you like best about Zoho CRM? the main thing i like best about this is the ease of use on where to find everything i need. they are really able to make the user experience something that i can really use to keep my workday organized.
MF
Micheal F
07/31/18
"Not a bad CRM"
What do you like best about Zoho CRM? Zoho has a big marketplace of extensions and integrations. This allows us to automate a lot of our sales and customer support process.
AU
Anonymous User
07/30/18
"Good platform for CRM purposes, "
What do you like best about Zoho CRM? I like to keep all my meeting notes and related materials about our clients at a central platform to where my teammates also have an access to
AU
Anonymous User
07/30/18
"Room for Improvement "
What do you like best about Zoho CRM? It automates your daily work activities, monitors sales and engages customers. Its mobile apps let you take the product to the field. Zoho comes with a free plan so you can try it out before you switch to the premium version.
AU
Anonymous User
07/30/18
"Zoho CRM for solar installation company"
What do you like best about Zoho CRM? I really enjoy the reports feature. It allows me to track whatever I need. What do you dislike about Zoho CRM?
AU
Anonymous User
07/30/18
"Great tool to track clients"
What do you like best about Zoho CRM? it's a best tool when you want to see if you have over lapping clients (names). You can also use it like a contact book which includes phone number, address, etc and can write notes for each person.
AU
Anonymous User
07/30/18
"Great CRM software"
What do you like best about Zoho CRM? Zoho is probably the best and easiest alternative to Salesforce. It has all the tools, reporting, and customization needed for contact and lead management.
CM
Christy M
07/30/18
"Lacks something "
What do you like best about Zoho CRM? It was easy to navigate and easy to set up accounts but lacks maximum customization What do you dislike about Zoho CRM?
AU
Anonymous User
07/30/18
"Something missing "
What do you like best about Zoho CRM? It is a very ambitious software with a lot of great features What do you dislike about Zoho CRM?
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].