9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1731-1740 out of 2471
AU
Anonymous User
08/07/18
"Difficult to use for 50+ accounts"
What do you like best about Zoho CRM? The look of the interface is appealing to new users—very user friendly. What do you dislike about Zoho CRM?
LA
Luis A
08/02/18
"CRM that helps you sell smarter, better, faster."
What do you like best about Zoho CRM? Its always helps you to close all the deals of all sizes. It have a AI (Artificial Inteligence) that always help you. You can answer it somethings like "the number of deals created this month" or something like that.
CF
Charles F
08/01/18
"Zoho is an easy to use CRM with tons of features"
What do you like best about Zoho CRM? Zoho is a great CRM because it is incredibly easy to use and helps tremendously with organization. It is easy to customize reports, input exactly what data you want, and analyze data with a variety of tools. Zoho has been the backbone of our business and we use it for storing client information, potential leads, and tracking sales.
AU
Anonymous User
08/01/18
"Works great, easy input and easy access. "
What do you like best about Zoho CRM? Imputing data, fast and easy. I find that the dashboard is the best part of using Zoho What do you dislike about Zoho CRM?
AG
Ankit G
07/31/18
"Zoho for CRM was what I was looking for!"
What do you like best about Zoho CRM? Zoho integrates all the features into a simple interface. It makes things easier while working in a team. I can share the resources in the team by a few clicks on my mouse. I can easily give access to the files to the limited number of individuals in my team, This feature is a huge plus for my company. It removes the confusion in other team members because they see the files which are relevant to them only. Zoho tells me when my collegues are online so ...
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AU
Anonymous User
07/31/18
"very laggy but good overall"
What do you like best about Zoho CRM? the main thing i like best about this is the ease of use on where to find everything i need. they are really able to make the user experience something that i can really use to keep my workday organized.
AU
Anonymous User
07/31/18
"Love Zoho!"
What do you like best about Zoho CRM? I love that everything is in one place. We also attended Zoholics to learn how to use all of the new features. What do you dislike about Zoho CRM?
ED
Emmanuel D
07/31/18
"Zoho CRM Review"
What do you like best about Zoho CRM? Gives access to important data in real time: This CRM offers a useful opportunity tracking tool that allows you to see where your customer is in the sales cycle, contact history and the profile of the competition to help you create more appropriate messages. At any time you can access both dynamic report data and dashboards.
AU
Anonymous User
07/31/18
"Simple and easy to use CRM"
What do you like best about Zoho CRM? Simple interface, great dashboards, intuitive reports What do you dislike about Zoho CRM?
AU
Anonymous User
07/31/18
"Zoho CRM"
What do you like best about Zoho CRM? Zoho is user friendly for the most part. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].