9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1711-1720 out of 2471
JH
Jamie H
09/20/18
"Zoho Review"
What do you like best about Zoho CRM? I love this CRM and the reporting that goes along with it. Extremely helpful to us! What do you dislike about Zoho CRM?
AU
Anonymous User
09/18/18
"Easy of use but with some limitations"
What do you like best about Zoho CRM? You can see the opportunities very well organized and track all the steps until win one of them. What do you dislike about Zoho CRM?
YM
Yudith Marlene A
09/17/18
"Improve your sales with Zoho CRM"
What do you like best about Zoho CRM? It is a refreshing application, which has many tools, such as organizer, historical mails, with clients so that you do not miss any interaction between the client, creates a portfolio of potential clients, and this software helps you with immediate alerts from answering, to respond in time, any doubt or closure of treatment, you can customize your mail with your signature or logo of the company, something very important through the mails you can make ...
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AU
Anonymous User
09/14/18
"CRM is a must, why not Zoho it? "
What do you like best about Zoho CRM? Reminders to let you know who you need to contact and reference your last convo and space for lotsa notes! What do you dislike about Zoho CRM?
CZ
Christina Z
09/13/18
"Sales Associate "
What do you like best about Zoho CRM? Zoho has a lot of features that were helpful to a smaller company. The recording of calls directly into the app was game-changer to a company that had a lot of hand-offs with company leads. The free offering was huge for a start-up.
KG
Kylee G
09/07/18
"I love how easy it is to submit expenses!"
What do you like best about Zoho CRM? I love that I can upload a receipt and it will go through it for me to populate my expenses. It is super convenient. Plus it isn't hard to use.
AU
Anonymous User
09/06/18
"ZOHO: the customizable CRM"
What do you like best about Zoho CRM? The customizability and the ability to intregrate with several other business tools and programs What do you dislike about Zoho CRM?
AU
Anonymous User
09/03/18
"Its a good CRM focused on simplicity"
What do you like best about Zoho CRM? The tools are easy to get started with. Unlike other CRM offerings there is not a deluge of features and therefore its not overwhelming and good starting point.
MD
Michael D
08/30/18
"ZoHo is So-ho easy!"
What do you like best about Zoho CRM? ZoHo is a fairly simple to use software that has allowed us to manage contacts and stay in touch with clients. customer support was very helpful also.
JK
john k
08/30/18
"great for beginner small to medium companies"
What do you like best about Zoho CRM? zoho crm is the second client resource mangement platform i have used. they are very easy to learn and the user interface can be picked up quite fast. they offer a good amout of customization and crm features and functions. we used this product for many years.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].