9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1701-1710 out of 2471
FG
Flavia G
10/06/18
"Excellent Tool"
What do you like best about Zoho CRM? I like this tool and its ideal app to be on the street and geolocalize our potential clients and contacts, among many other options, I used ForceManager before but I prefer this one becomes important to me to follow up my views as well as to introspect through GPS clients that I discover. great app
AU
Anonymous User
10/05/18
"Free CRM with some great features"
What do you like best about Zoho CRM? Very easy to set up and use. I pretty much signed in and after only a few weeks of playing around with things, I was able to get everything set up how I wanted. Easy to see activity and opportunities for tracking
AU
Anonymous User
10/05/18
"Free CRM with some great features"
What do you like best about Zoho CRM? Very easy to set up and use. I pretty much signed in and after only a few weeks of playing around with things, I was able to get everything set up how I wanted. Easy to see activity and opportunities for tracking
GG
Gregg G
10/04/18
"Very versatile"
What do you like best about Zoho CRM? Then always available live chat support, built right into the application What do you dislike about Zoho CRM?
JB
JennaLee B
10/03/18
"Fantastic for the price"
What do you like best about Zoho CRM? For all the features you get for free, it's completely worth it. Then if you need an upgrade, Zoho is very inexpensive compared to its competitors. The quality outta decent. You can also integrate other modules as needed. Overall, I highly suggest it, especially if you're just starting up.
AU
Anonymous User
10/02/18
"Not That Simple, but A great Solid Software "
What do you like best about Zoho CRM? I think that when I used it, I enjoyed how organized the information was kept. It really helped in that I was able to be more meticulous of the CRM interactions with my clients.
AU
Anonymous User
09/29/18
"Simple user interface but prone to data entry errors"
What do you like best about Zoho CRM? It's easy to find what you're looking for, the dashboard is very straightforward. I like how all the information on a customer is available on the same page, so you don't have to go around digging everywhere.
AU
Anonymous User
09/29/18
"Not Quite refined enough"
What do you like best about Zoho CRM? The simplicity and out had a solid base of tools for us to use. What do you dislike about Zoho CRM?
BP
Bikash P
09/27/18
"Zoho CRM for managing your clients online"
What do you like best about Zoho CRM? The best thing about Zoho CRM is it's quite easy to manage task and track them regularly. I the ease of using this software.
TR
Tallon R
09/25/18
"Straight Forward CRM"
What do you like best about Zoho CRM? I enjoy that Zoho has easy to use tabs to keep track of different aspects of sales! Accounts, contacts, all in an easy to find tab. I think that zoho has a good overall feel to it. it does not slow down my computer much. it is easy to use as a young kid, but also the older sales guys do not have a problem with it. i think that my company is happy with the product and do not plan on changing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].