9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1691-1700 out of 2471
CK
Caroline K
10/22/18
"Easy to use, less expensive than Salesforce"
What do you like best about Zoho CRM? Very easy learning curve, pretty easy to understand, Reporting is good for weekly calls. Pipeline management is good.
AU
Anonymous User
10/22/18
"Custom Modules for Reporting New Prospects"
What do you like best about Zoho CRM? I like the custom modules that provide ample fields for adding customer data What do you dislike about Zoho CRM?
AU
Anonymous User
10/19/18
"Zoho has really helped to interact with each customer in the best and most timely manner!"
What do you like best about Zoho CRM? I like the views function that allows you to organize each type of ticket that comes in. What do you dislike about Zoho CRM?
AC
Ariel C
10/19/18
"It easily helps you to follow the interests and debts of your clients."
What do you like best about Zoho CRM? I use this application to manage my clients. I was able to follow their interests to obtain a sale. Considering the cost, it is very useful.
AU
Anonymous User
10/15/18
"Decent CRM Software"
What do you like best about Zoho CRM? Having used some of the more expensive CRM software programs out there, this one is pretty easy to use and a great value for the money. I like the Blueprint feature whereby my administrator can help us Account Executives guide us through the sales process. It literally tells you what to do next. I find it extremely helpful!
AU
Anonymous User
10/15/18
"Decent CRM Software"
What do you like best about Zoho CRM? Having used some of the more expensive CRM software programs out there, this one is pretty easy to use and a great value for the money. I like the Blueprint feature whereby my administrator can help us Account Executives guide us through the sales process. It literally tells you what to do next. I find it extremely helpful!
DP
Daniel P
10/13/18
"ZOHO"
What do you like best about Zoho CRM? I like how easy it is to use. It’s easy to teach others. What do you dislike about Zoho CRM?
AU
Anonymous User
10/10/18
"Solid option for any startup company"
What do you like best about Zoho CRM? It is pretty comprehensive and they continue to add functionality. They are always offering training for new functionality, I just don't have time to check it out. It's a great system for our small company of 15 people.
CC
Cara C
10/09/18
"Zoho: the Easy CRM"
What do you like best about Zoho CRM? I like that Zoho CRM is so easy to use. There are integration opportunities and we have been able to integrate with our Partner Portal for leads. Zoho has many options to categorize leads.
AU
Anonymous User
10/08/18
"Covers everything you need it for!"
What do you like best about Zoho CRM? Wide range of marking tools. Innovative features. good workflow automation. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].