9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1681-1690 out of 2471
AU
Anonymous User
10/29/18
"Zoho Rocks!"
What do you like best about Zoho CRM? We came from using Mailchimp, and hated the free account on Mailchimp. Not a whole lot of customization available there. Now we have the whole Zoho account and are able to utilize the email marketing and advertising. We absolutely love the easy interface! It was quick and easy to learn (already having Mailchimp knowledge).
AU
Anonymous User
10/29/18
"great customer service "
What do you like best about Zoho CRM? i love the customer service ! his name is paul, great to talk to and very helpful team What do you dislike about Zoho CRM?
AU
Anonymous User
10/29/18
"manage sales"
What do you like best about Zoho CRM? Best app to manage sales of any e-commerce and it is very useful in maintaining prepaid order or cancelled order list and we can lock accordingly and most important graphical stats make think work in a smooth way. we can manage this according to our ease.
AU
Anonymous User
10/27/18
"Works great"
What do you like best about Zoho CRM? I like the easy navigation.It is great for marketing teams. What do you dislike about Zoho CRM?
AU
Anonymous User
10/25/18
"Not the most user friendly :("
What do you like best about Zoho CRM? Easy to search for existing accounts Is do a good job of tracking closed quotes by the opportunity #'s assigned.
AU
Anonymous User
10/25/18
"Not the most user friendly :("
What do you like best about Zoho CRM? Easy to search for existing accounts Is do a good job of tracking closed quotes by the opportunity #'s assigned.
AU
Anonymous User
10/25/18
"Ease of use, and retrieve data in desired format"
What do you like best about Zoho CRM? Hi, I have been using Zoho from quite a while now. I like its ease of use and one could retrieve data in customised manner. User Friendly.
JM
Jose M
10/24/18
"One of the best CRM systems ever"
What do you like best about Zoho CRM? Zoho is a user-friendly app, it's easy to understand how to work with it, also it helps you to track your current/new clients and follow-up with them.
GS
Gigi S
10/23/18
"Not Great!"
What do you like best about Zoho CRM? I like that it allows multiple accounts in one place What do you dislike about Zoho CRM?
AU
Anonymous User
10/22/18
"Custom Modules for Reporting New Prospects"
What do you like best about Zoho CRM? I like the custom modules that provide ample fields for adding customer data What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].