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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1681-1690 out of 2471

AU

Anonymous User

10/29/18

4 out of 5

"great customer service "

What do you like best about Zoho CRM? i love the customer service ! his name is paul, great to talk to and very helpful team What do you dislike about Zoho CRM?

AU

Anonymous User

10/29/18

4.5 out of 5

"manage sales"

What do you like best about Zoho CRM? Best app to manage sales of any e-commerce and it is very useful in maintaining prepaid order or cancelled order list and we can lock accordingly and most important graphical stats make think work in a smooth way. we can manage this according to our ease.

MO

Mario O

10/29/18

4 out of 5

"Zoho CRM is Good"

What do you like best about Zoho CRM? Zoho CRM is easy to use and integrates to our environment very easily. We use Zoho to keep us on track with the sales cycle as well as a central contacts list/lead depot. Zoho makes CRM solutions as simple as possible for a small startup.

AU

Anonymous User

10/27/18

4.5 out of 5

"Works great"

What do you like best about Zoho CRM? I like the easy navigation.It is great for marketing teams. What do you dislike about Zoho CRM?

AU

Anonymous User

10/25/18

2.5 out of 5

"Not the most user friendly :("

What do you like best about Zoho CRM? Easy to search for existing accounts Is do a good job of tracking closed quotes by the opportunity #'s assigned.

AU

Anonymous User

10/25/18

3.5 out of 5

"Ease of use, and retrieve data in desired format"

What do you like best about Zoho CRM? Hi, I have been using Zoho from quite a while now. I like its ease of use and one could retrieve data in customised manner. User Friendly.

AU

Anonymous User

10/25/18

2.5 out of 5

"Not the most user friendly :("

What do you like best about Zoho CRM? Easy to search for existing accounts Is do a good job of tracking closed quotes by the opportunity #'s assigned.

JM

Jose M

10/24/18

4.5 out of 5

"One of the best CRM systems ever"

What do you like best about Zoho CRM? Zoho is a user-friendly app, it's easy to understand how to work with it, also it helps you to track your current/new clients and follow-up with them.

GS

Gigi S

10/23/18

0.5 out of 5

"Not Great!"

What do you like best about Zoho CRM? I like that it allows multiple accounts in one place What do you dislike about Zoho CRM?

CK

Caroline K

10/22/18

4 out of 5

"Easy to use, less expensive than Salesforce"

What do you like best about Zoho CRM? Very easy learning curve, pretty easy to understand, Reporting is good for weekly calls. Pipeline management is good.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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