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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1671-1680 out of 2471

ZM

Zoe M

11/02/18

4 out of 5

"Great for small business owners"

What do you like best about Zoho CRM? I just recently started using Zoho to manage my book of business. It has really allowed me to stay organized while I'm busy with the day to day operations of managing my business. Primarily in remembering who I have and haven't reached out to in my daily calls.

AU

Anonymous User

11/01/18

4.5 out of 5

"Better than any CRM I've used!"

What do you like best about Zoho CRM? The dashboard is very easy to access and update. It made it very easy when I had to go through and update customer and client records. Also very easy to collaborate with other workers.

DL

Diana L

11/01/18

4 out of 5

"Easy to use. Price is right"

What do you like best about Zoho CRM? zoho gets the job done. I use the lower end version and it's prefect for what I need. I just need a simple crm and zoho is great b/c it's not too much money and it's very customizable and easy to use. so thank you zoho.

AU

Anonymous User

11/01/18

4 out of 5

"Mostly good, but want to get away from the cloud"

What do you like best about Zoho CRM? Most things work, most of the time, connected with phones for screen pops, and call logging, and email integration What do you dislike about Zoho CRM?

AU

Anonymous User

10/31/18

5 out of 5

"Easy, clean access to all HR needs"

What do you like best about Zoho CRM? User friendly and no hassle access to all HR, Admin and payroll related services What do you dislike about Zoho CRM?

ES

Edynn S

10/31/18

3 out of 5

"Cheap option for a CRM "

What do you like best about Zoho CRM? When we first started using Zoh we didnt't have a CRM so it initially solved for organizing leads and deals for our growing sales team. It organizes contacts in a very simple manner so it makes looking at existing accounts very easy.

AU

Anonymous User

10/31/18

3 out of 5

"Zoho CRM experience"

What do you like best about Zoho CRM? Good feature set, Intuitive GUI. Also, their ability to improve features is commendable.... What do you dislike about Zoho CRM?

RK

Ramon K

10/30/18

5 out of 5

"Next best thing to a custom CRM"

What do you like best about Zoho CRM? Easy to implement and use as well, affordable and great for small businesses. What do you dislike about Zoho CRM?

AU

Anonymous User

10/30/18

4 out of 5

"Very good CRM Software"

What do you like best about Zoho CRM? I like that Zoho offers an entire suite of software products that all link together. Zoho CRM is at the core of our Zoho Suite and fits in nicely there.

AU

Anonymous User

10/29/18

5 out of 5

"Zoho Rocks!"

What do you like best about Zoho CRM? We came from using Mailchimp, and hated the free account on Mailchimp. Not a whole lot of customization available there. Now we have the whole Zoho account and are able to utilize the email marketing and advertising. We absolutely love the easy interface! It was quick and easy to learn (already having Mailchimp knowledge).

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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