9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1671-1680 out of 2471
ZM
Zoe M
11/02/18
"Great for small business owners"
What do you like best about Zoho CRM? I just recently started using Zoho to manage my book of business. It has really allowed me to stay organized while I'm busy with the day to day operations of managing my business. Primarily in remembering who I have and haven't reached out to in my daily calls.
AU
Anonymous User
11/01/18
"Mostly good, but want to get away from the cloud"
What do you like best about Zoho CRM? Most things work, most of the time, connected with phones for screen pops, and call logging, and email integration What do you dislike about Zoho CRM?
AU
Anonymous User
11/01/18
"Better than any CRM I've used!"
What do you like best about Zoho CRM? The dashboard is very easy to access and update. It made it very easy when I had to go through and update customer and client records. Also very easy to collaborate with other workers.
DL
Diana L
11/01/18
"Easy to use. Price is right"
What do you like best about Zoho CRM? zoho gets the job done. I use the lower end version and it's prefect for what I need. I just need a simple crm and zoho is great b/c it's not too much money and it's very customizable and easy to use. so thank you zoho.
AU
Anonymous User
10/31/18
"Zoho CRM experience"
What do you like best about Zoho CRM? Good feature set, Intuitive GUI. Also, their ability to improve features is commendable.... What do you dislike about Zoho CRM?
ES
Edynn S
10/31/18
"Cheap option for a CRM "
What do you like best about Zoho CRM? When we first started using Zoh we didnt't have a CRM so it initially solved for organizing leads and deals for our growing sales team. It organizes contacts in a very simple manner so it makes looking at existing accounts very easy.
AU
Anonymous User
10/31/18
"Easy, clean access to all HR needs"
What do you like best about Zoho CRM? User friendly and no hassle access to all HR, Admin and payroll related services What do you dislike about Zoho CRM?
AU
Anonymous User
10/30/18
"Very good CRM Software"
What do you like best about Zoho CRM? I like that Zoho offers an entire suite of software products that all link together. Zoho CRM is at the core of our Zoho Suite and fits in nicely there.
RK
Ramon K
10/30/18
"Next best thing to a custom CRM"
What do you like best about Zoho CRM? Easy to implement and use as well, affordable and great for small businesses. What do you dislike about Zoho CRM?
MO
Mario O
10/29/18
"Zoho CRM is Good"
What do you like best about Zoho CRM? Zoho CRM is easy to use and integrates to our environment very easily. We use Zoho to keep us on track with the sales cycle as well as a central contacts list/lead depot. Zoho makes CRM solutions as simple as possible for a small startup.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].