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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1661-1670 out of 2471

SG

Steve G

11/11/18

5 out of 5

"Great Product"

What do you like best about Zoho CRM? It was obviously modeled after Saleslogix CRM similar layout and design. Works well. I'm a small business owner and don't need all the bells and whistles.

AU

Anonymous User

11/11/18

5 out of 5

"We love Zoho!!"

What do you like best about Zoho CRM? Zoho's customer support! We use Zoho to the max and write our own scripts to maximize our productivity with Zoho, but as they (Zoho) say, Zoho listens: every time we think of a feature or code to improve the app, it's only a matter of weeks before they have it up and running. When you have software that already does everything you could imagine and more and you see how welcoming and proactive they are regarding new features, you end up realizing how ...

Read more

AU

Anonymous User

11/10/18

3 out of 5

"Has Potential"

What do you like best about Zoho CRM? It has a lot of functionality and you promise to allow you to manage many different areas of your prospect database. I think that there is a lot of great things that come with the basic functionality of the tool.

AU

Anonymous User

11/09/18

4 out of 5

"Customizable & User Friendly. "

What do you like best about Zoho CRM? It's very user friendly. I have been able to train my associates on it quickly, which means they are up and running within days. Its cost effective for small businesses.

AU

Anonymous User

11/08/18

4.5 out of 5

"Useful Tools for Organizing Business Dialogue"

What do you like best about Zoho CRM? Zoho gets everything you need in one place so that you can email, share files, and post. What do you dislike about Zoho CRM?

AU

Anonymous User

11/08/18

2.5 out of 5

"Zoho = Good effort and low expectations"

What do you like best about Zoho CRM? Zoho has a menu of products and services for the marketer that makes marketing automation possible for the small business owner. Good company and easy to use products, but customer support is weak.

AU

Anonymous User

11/08/18

2.5 out of 5

"Zoho = Good effort and low expectations"

What do you like best about Zoho CRM? Zoho has a menu of products and services for the marketer that makes marketing automation possible for the small business owner. Good company and easy to use products, but customer support is weak.

AU

Anonymous User

11/08/18

3.5 out of 5

"Great product especially for the price"

What do you like best about Zoho CRM? Being able to modify modules , and easily enter info. I am in alternative lending, so being to change all of the modules and change the order of them is great. I used sales force but due to the size of the company we really do not use all of the options. ZOHO is perfect for the size of the company.

AU

Anonymous User

11/08/18

3.5 out of 5

"Good option for a free CRM"

What do you like best about Zoho CRM? Zoho was very customizable and very good for a free option for an SMB. What do you dislike about Zoho CRM?

AG

andreas g

11/03/18

4.5 out of 5

"Very Usefull"

What do you like best about Zoho CRM? The easy set up! Also there are a lot of abilities to make great job! What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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