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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1611-1620 out of 2471

AU

Anonymous User

01/04/19

4 out of 5

"Great All Inclusive Business Application and Software"

What do you like best about Zoho CRM? Very easy to integrate into day to day business. All of the ZOHO tools are very user friendly and have helped our organization out tremendously.

AU

Anonymous User

01/04/19

3 out of 5

"Kind of clunky but gets the job done. "

What do you like best about Zoho CRM? I like that all the different listings that you can make. I also like where you can put notes.

OB

Osiris B

01/03/19

4 out of 5

"My personal experience with zoho crm"

What do you like best about Zoho CRM? It is very very complete. A magnificent suite. But I have a tiny business, so, zoho crm have a lot of tools and information that would be useful for big companies.

AU

Anonymous User

01/02/19

2.5 out of 5

"Occasionally useful but not excellent, promises more than it delivers"

What do you like best about Zoho CRM? It's a good way of tracking sales opportunities, not in the moment but as a form of record keeping at best. There is a good amount of data it can accept, though getting back at that data in a useable form is often a challenge.

AU

Anonymous User

01/02/19

2.5 out of 5

"Occasionally useful but not excellent, promises more than it delivers"

What do you like best about Zoho CRM? It's a good way of tracking sales opportunities, not in the moment but as a form of record keeping at best. There is a good amount of data it can accept, though getting back at that data in a useable form is often a challenge.

AU

Anonymous User

01/01/19

4 out of 5

"Zoho For The Win"

What do you like best about Zoho CRM? The best part for me about this product is the means by which finish anD simple to utilize it is, is an incorporated instrument which enables you to move better and causes you in each and every progression you take. You can reach to potential customers and furthermore communicate with them utilizing it. You have outlines, kpi pointers and comparators. It's unquestionably a key device when you are looking at finalizing negotiations and it adjusts ...

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WG

William G

12/31/18

5 out of 5

"Zoho CRM Review - Small Biz"

What do you like best about Zoho CRM? Great layout, easy to sync with mobile devices and provides and excellent platform for CRM functions What do you dislike about Zoho CRM?

AU

Anonymous User

12/28/18

4.5 out of 5

"Great Customizable Program"

What do you like best about Zoho CRM? I set up Zoho CRM for the rest of my organization to use. It was easy and fun to set up. There is a lot that you can customize to your liking. They also release a lot of new great functionality throughout the year.

RL

ReBecca L

12/28/18

5 out of 5

"Awesome software"

What do you like best about Zoho CRM? It's works great and is very easy to figure out and use What do you dislike about Zoho CRM?

AU

Anonymous User

12/28/18

4.5 out of 5

"Excellent all around CRM"

What do you like best about Zoho CRM? The user-friendly and organization is my favorite out of every CRM I have ever tried. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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