9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1601-1610 out of 2471
AU
Anonymous User
01/15/19
"Free CRM better than you think"
What do you like best about Zoho CRM? Cost, simplicity. It can be a little slow as far as steps to take to work efficiently What do you dislike about Zoho CRM?
AC
Anne C
01/15/19
"Zoho CRM"
What do you like best about Zoho CRM? The services offered in this CRM such as Calendar, Notebook and Docs are useful. The content management is my primary need, and these would be satisfactory to manage deadlines, jot down ideas and potentially store documents. However, I think this is an adjunct service and not something I would use as a go-to service when I can find the same services elsewhere for my needs.
MP
Max P
01/14/19
"You Get What You Pay For in This CRM"
What do you like best about Zoho CRM? it's easy to get started and CAN be very robust, with a lot of work What do you dislike about Zoho CRM?
MP
Max P
01/14/19
"You Get What You Pay For in This CRM"
What do you like best about Zoho CRM? it's easy to get started and CAN be very robust, with a lot of work What do you dislike about Zoho CRM?
GA
Gabriel A
01/14/19
"Zoho CRM, analysis: A flagship difficult to beat"
What do you like best about Zoho CRM? Zoho CRM allows you to manage the customer service and helpdesk problems, as well as the tasks of managing potential customers.
JA
Jocelyn A
01/12/19
"Great software"
What do you like best about Zoho CRM? This software is very user friendly and easy to use What do you dislike about Zoho CRM?
AU
Anonymous User
01/10/19
"Good allround solution"
What do you like best about Zoho CRM? Offers many features and integrations out of the box. Fully integrated with our telephony system. Great pricing compared to others.
SK
Shivangi K
01/09/19
"Best CRM Tool"
What do you like best about Zoho CRM? Document Storage EMail Marketing
JR
Jose R
01/08/19
"Great Project Management System - Okay CRM"
What do you like best about Zoho CRM? Simple and user friendly navigation. Lots of great collaboration tools. What do you dislike about Zoho CRM?
AU
Anonymous User
01/07/19
"Zoho CRM is a great alternative to Salesforce "
What do you like best about Zoho CRM? I used ZoHo CRM when I first started working on web development and design projects. Zoho CRM was an easy to use and affordable solution for project management with offshore teams, designers, and clients.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].