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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1601-1610 out of 2471

AC

Anne C

01/15/19

2.5 out of 5

"Zoho CRM"

What do you like best about Zoho CRM? The services offered in this CRM such as Calendar, Notebook and Docs are useful. The content management is my primary need, and these would be satisfactory to manage deadlines, jot down ideas and potentially store documents. However, I think this is an adjunct service and not something I would use as a go-to service when I can find the same services elsewhere for my needs.

AC

Anne C

01/15/19

2.5 out of 5

"Zoho CRM"

What do you like best about Zoho CRM? The services offered in this CRM such as Calendar, Notebook and Docs are useful. The content management is my primary need, and these would be satisfactory to manage deadlines, jot down ideas and potentially store documents. However, I think this is an adjunct service and not something I would use as a go-to service when I can find the same services elsewhere for my needs.

MP

Max P

01/14/19

2.5 out of 5

"You Get What You Pay For in This CRM"

What do you like best about Zoho CRM? it's easy to get started and CAN be very robust, with a lot of work What do you dislike about Zoho CRM?

GA

Gabriel A

01/14/19

4 out of 5

"Zoho CRM, analysis: A flagship difficult to beat"

What do you like best about Zoho CRM? Zoho CRM allows you to manage the customer service and helpdesk problems, as well as the tasks of managing potential customers.

MP

Max P

01/14/19

2.5 out of 5

"You Get What You Pay For in This CRM"

What do you like best about Zoho CRM? it's easy to get started and CAN be very robust, with a lot of work What do you dislike about Zoho CRM?

JA

Jocelyn A

01/12/19

5 out of 5

"Great software"

What do you like best about Zoho CRM? This software is very user friendly and easy to use What do you dislike about Zoho CRM?

AU

Anonymous User

01/10/19

3.5 out of 5

"Good allround solution"

What do you like best about Zoho CRM? Offers many features and integrations out of the box. Fully integrated with our telephony system. Great pricing compared to others.

SK

Shivangi K

01/09/19

4 out of 5

"Best CRM Tool"

What do you like best about Zoho CRM? Document Storage EMail Marketing

JR

Jose R

01/08/19

3.5 out of 5

"Great Project Management System - Okay CRM"

What do you like best about Zoho CRM? Simple and user friendly navigation. Lots of great collaboration tools. What do you dislike about Zoho CRM?

AU

Anonymous User

01/07/19

5 out of 5

"Zoho CRM is a great alternative to Salesforce "

What do you like best about Zoho CRM? I used ZoHo CRM when I first started working on web development and design projects. Zoho CRM was an easy to use and affordable solution for project management with offshore teams, designers, and clients.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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