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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1621-1630 out of 2471

AU

Anonymous User

12/28/18

3 out of 5

"Keeps everything organized but is confusing what some categories are and can be slow"

What do you like best about Zoho CRM? I like how Zoho keeps all my contacts organized and that it clearly shows where I am at with each of the prospects. It also allows me to set reminders to follow-up with certain people for anyone on my team.

AU

Anonymous User

12/27/18

3.5 out of 5

"Robust Yet Complex"

What do you like best about Zoho CRM? What I like best about Zoho CRM is that it has a vast library of applications that can be integrated with just a click. They are continually improving on the product and customer support is top-notch.

AU

Anonymous User

12/26/18

4 out of 5

"ZOHO Review"

What do you like best about Zoho CRM? I use the Zoho CRM specifically for its ease of use. The actual platform is very streamlined and it integrates smoothly with my Outlook as well as easy enough to use with email blasts.

AU

Anonymous User

12/26/18

4 out of 5

"Great CRM for SMBs"

What do you like best about Zoho CRM? Zoho CRM is extremely useful for tracking all facets of your business's outreach and tasks. Capture leads and also assign leads respectively as well as task implementation and much more.

KM

Kennedy M

12/24/18

5 out of 5

"My Review for Zoho CRM: I Product I Enjoyed Using."

What do you like best about Zoho CRM? Zoho CRM is a powerful tool that I enjoyed using because it helped us in managing our relationships with our customers. This tool kept our clients and potentials close to our company. I also liked using Zoho CRM because it has a great and easy to use interface.

ME

Michael E

12/24/18

3.5 out of 5

"Well designed nice user interface and even occasionally fun to use"

What do you like best about Zoho CRM? I really like the appearance. It is easy to use and integrate into what you are doing. What do you dislike about Zoho CRM?

AC

Andrew C

12/24/18

2.5 out of 5

"Zoho is Great for Email - Good for CRM"

What do you like best about Zoho CRM? Can't beat the price. We found that Zoho had the best price for the features we needed. I love their free email solution and use that personally. Fairly easy to create quotes, although I wish it were a little easier to make quotes "prettier". We still have some problems with getting the templates to efficiently use space.

AC

Andrew C

12/24/18

2.5 out of 5

"Zoho is Great for Email - Good for CRM"

What do you like best about Zoho CRM? Can't beat the price. We found that Zoho had the best price for the features we needed. I love their free email solution and use that personally. Fairly easy to create quotes, although I wish it were a little easier to make quotes "prettier". We still have some problems with getting the templates to efficiently use space.

AU

Anonymous User

12/23/18

5 out of 5

"Zoho CRM Works For Me!"

What do you like best about Zoho CRM? I like how easy Zoho CRM is to customize the fields for my sales prospects What do you dislike about Zoho CRM?

AU

Anonymous User

12/21/18

3.5 out of 5

"Good management system"

What do you like best about Zoho CRM? I like the flexibility of being able to assign tasks to anyone at any time, without special permissions. It is nice to change the calendar settings without getting permission from the person who created the task. I also like being able to work on projects as a group and use Zoho tasks to solve problems in a variety of ways.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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