9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1541-1550 out of 2471
RP
Raahi P
03/10/19
"COnsultant"
What do you like best about Zoho CRM? The face that it’s user friendly and not hard to use What do you dislike about Zoho CRM?
AU
Anonymous User
03/10/19
"Not Bad Not Great "
What do you like best about Zoho CRM? like that Zoho CRM has a free version that allows you to get some real use out of it before needing to upgrade to subscription option. The marketplace includes add-ons to expand the CRM with Desk for support.
PS
Patrick S
03/09/19
"Laconic and easy to use"
What do you like best about Zoho CRM? Always like the simple zoho design and fast loading. A pretty good response helps you quickly do your job. What do you dislike about Zoho CRM?
AU
Anonymous User
03/07/19
"Zoho reports "
What do you like best about Zoho CRM? Easy app, easy to use and get around with ease. Easy to read What do you dislike about Zoho CRM?
AU
Anonymous User
03/07/19
"Good functionality for a basic CRM "
What do you like best about Zoho CRM? I found Zoho CRM to be very customizable to meet the needs of the users. I was able to easily set and control the categories that my sales team was reporting on. I found it very user-friendly, and met all of our needs. The mobile app made it easy for our sales team to update their prospects on the fly after calls or meetings, so it was always up to date.
AU
Anonymous User
03/06/19
"Great CRM for small business "
What do you like best about Zoho CRM? I love this crm. It’s an affordable solution for my small bakery business and it plugs into Zoho books which I also use. It’s nice to be able to scale as my needs change and I grow.
AU
Anonymous User
03/06/19
"Excellent Customer Relationship Manager"
What do you like best about Zoho CRM? I like the organizational ability of the software and ease of use What do you dislike about Zoho CRM?
MP
Max P
03/05/19
"Advanced CRM "
What do you like best about Zoho CRM? I like ZohoCRM on the grounds that it is extremely simple to utilize, we can likewise incorporate it with other programming and be utilized in various offices, in spite of the fact that for me its utilization emerges for the most part in deals ... it has seen the extraordinary constructive effect it has created because of the adaptability that offers this item by customizing the imminent client administration, we can persistently screen our business ...
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AU
Anonymous User
03/05/19
"zoho review"
What do you like best about Zoho CRM? its intuitive at the core. Works fast and reliably pretty much all the time. No real problems as they keep improving and evolving the program.
AU
Anonymous User
03/02/19
"Great mail"
What do you like best about Zoho CRM? I like that it is a third party app separate from other mail What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].