9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1531-1540 out of 2471
AU
Anonymous User
03/22/19
"Zoho CRM the best for the Cloud"
What do you like best about Zoho CRM? Easy to use, easy to modify, great for collaboration, and intuitive, What do you dislike about Zoho CRM?
HJ
harry j
03/21/19
"Excellent tool!"
What do you like best about Zoho CRM? As a CRM platform, it's everything you could ask for. The ability to customize really makes it worth using. It has a vast range of features. It has a massive range of integrations with other software and services. Really allows you to track your customers interaction with your organization.
JS
Javier S
03/20/19
"Time saver!"
What do you like best about Zoho CRM? The ability to automate, customize, and integrate. What do you dislike about Zoho CRM?
SM
Samaiya M
03/18/19
"Awesome for staying organized "
What do you like best about Zoho CRM? I love that I am easily able to track how many cold calls I’ve made for the day. Before using zoho I would write it down with pen and paper!
AU
Anonymous User
03/16/19
"The best CRM in the market."
What do you like best about Zoho CRM? I have used this product and from this experience, I can honestly vote for Zoho as one of the best CRM currently in the market. It is easy and simple to install in various gadgets.There is so much flexibility and customization possible, you are mostly limited by your ability to use them all.
JG
Josibeth G
03/16/19
"ZohoCRM is ideal for all kinds of small business"
What do you like best about Zoho CRM? Your task management is very organized and simple. Its integration into social networks is excellent, as are its feedback collection processes. It has a good integration of live chat, with which it is much easier to communicate in a timely manner. Has a good task management.
GC
Genesis C
03/15/19
"Sales!"
What do you like best about Zoho CRM? The interface makes it easy to track sales regarding 3rd party sites and shipping costs. What do you dislike about Zoho CRM?
OD
oscar d
03/15/19
"Zoho CRM satisfies our needs because it allows us to communicate with our customers"
What do you like best about Zoho CRM? I like it because it is a great tool to capture customers are important to any business. Using the right software, like Zoho CRM, to manage customer relationships and market your brand can make your business. Zoho CRM satisfies our needs because it allows us to communicate with our customers, be close to them and know their concerns, excellent software.
SP
Shannon P
03/11/19
"Zoho is WHERE IT'S AT!"
What do you like best about Zoho CRM? Ease of use. So easy to train new people on this CRM. What do you dislike about Zoho CRM?
KR
Kyle R
03/11/19
"Zoho is extremely flexible!"
What do you like best about Zoho CRM? Zoho CRM is the best CRM on the market for the needs of customizing a tool. The software is very detailed, one of the most user friendly and helpful feature is the billing feature works really well. Zoho is really flexible and intuitive. The integration with other Zoho products is impeccable as well.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].