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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1551-1560 out of 2471

TH

Tom H

03/01/19

5 out of 5

"BEST CRM"

What do you like best about Zoho CRM? Easy to utilize and modify. I came into Zoho CRM subsequent to utilizing a more seasoned rendition of MS Dynamics. Adored how simple I could import every one of my information and get a work process setup very rapidly. It is an extremely simple crm to utilize. I adore the way that you can discover things in the pursuit and once you begin composing the majority of the customers that you have just added to zoho begin poppin up.

MV

Michael V

02/24/19

5 out of 5

"Zoho CRM review la platafroma de chat que te benefica"

What do you like best about Zoho CRM? Este servicio de chat es excelente para gestionar las relaciones con los clientes, ya que podemos capturar clientes mas calificados y tener un mejor conocimiento del mercado, lo cual se traduce en mayores ingresos, hay muchas plataformas de CRM en el mercado, pero a un costo demasiado elevado en este punto ZOHO va a la ventaja ya que tiene una completa solución de gestión de las relaciones con los clientes a un precio justo, otras de sus ventajas es que ...

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GF

Gordon F

02/24/19

5 out of 5

"Zoho Crm is easy and very productive to use"

What do you like best about Zoho CRM? I like Zoho because it allows easy understanding of its use thanks to its complete platform, allowing it to adapt and adjust it to the main needs. It gives good performance for the best results in the development of our business, if you notice a lot of progress. It is great to record the data of calls and notes showing how they were made and also contains all the functions that most CRM use, which are: loading potential clients, creating and sending ...

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SB

Samantha B

02/23/19

2.5 out of 5

"Decent way to keep track of potential clients "

What do you like best about Zoho CRM? I like that it is very user friendly. All the templates and contacts are easy to create and find What do you dislike about Zoho CRM?

MR

Mathew R

02/22/19

5 out of 5

"Productivity Through the Roof"

What do you like best about Zoho CRM? The ease of keeping track of customer invoices, contracts, etc. What do you dislike about Zoho CRM?

RN

Richard N

02/22/19

4 out of 5

"Decent product, slow support"

What do you like best about Zoho CRM? It is a good alternative to salesforce, for a substantially lower price. In addition the workflow rules are very powerful and provide good options for expanding offerings.

AU

Anonymous User

02/20/19

4 out of 5

"Easy to use, set up, integrate"

What do you like best about Zoho CRM? You do not need a software engineer to set up Zoho, input customer data and connect to marketing automation tools. Much easier than Salesforce, but less integrations if you need that. Good for smaller companies.

AU

Anonymous User

02/16/19

2.5 out of 5

"It has its up and downs for sales"

What do you like best about Zoho CRM? I like the easy conversion from leads to accounts. Also a big fan of the business card scanner, makes it easy after conferences to add leads into Zoho

AU

Anonymous User

02/14/19

5 out of 5

"Zoho CRM keeps you on the same page"

What do you like best about Zoho CRM? I am able to see notes of the last contact anyone on my team had left so we don't misquote or duplicate. What do you dislike about Zoho CRM?

AU

Anonymous User

02/14/19

4 out of 5

"Customizable CRM tool that adapts to a wide range of sales environments."

What do you like best about Zoho CRM? High level of customization possible and able to be used in a variety of environments. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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