9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 1521-1530 out of 2471
AU
Anonymous User
03/30/19
"Helps with task management "
What do you like best about Zoho CRM? Manages my sales and marketing numbers in an easy to use platform. It updates in real time and shows a queue of my numbers. I also like the chat feature so I can communicate with customers. I can monitor my marketing campaign outreach and develop forecasting
AU
Anonymous User
03/30/19
"Great, easy, all in one. "
What do you like best about Zoho CRM? I like the dashboard the best. It is customizable to your business and easy to set up. I have really enjoyed putting together different layouts as I see fits best.
AU
Anonymous User
03/28/19
"Great program for storing information"
What do you like best about Zoho CRM? I like that I can store all of the information for all of my clients in one spot. It is easy to access and it’s great for communicating data.
CM
Conroy M
03/28/19
"Zoho is simple and easy to use "
What do you like best about Zoho CRM? You can create your own custom budgeting and input fileds and the click to dial What do you dislike about Zoho CRM?
RL
Ruben L
03/28/19
"Zoho CRM has an extensive system of assistance and web analytics"
What do you like best about Zoho CRM? It is a tool created to properly manage lead management within web pages. It also includes integrations with chat tools and web analytics. It is worth highlighting its excellent performance identifying trending content and in the respective marketing automation, and it has an easily updatable budgeting system. We really like its facility to create bills issues.
AU
Anonymous User
03/27/19
"Zoho is good to use and it is efficient "
What do you like best about Zoho CRM? The zoho crm was designed to connect with the prospect at right moment and engage with multichannel like email, calls, facebook etc.. This software is similar to hubspot crm and it is helpful for the sales person to do the sales
PT
Paul T
03/26/19
"Great flexible CRM"
What do you like best about Zoho CRM? The ability to customize the system for specific company needs. What do you dislike about Zoho CRM?
AU
Anonymous User
03/26/19
"Great for Online Retailers "
What do you like best about Zoho CRM? Zoho makes product uploading to Shopify so much easier and efficient. You can upload a lot within a work day. What do you dislike about Zoho CRM?
AU
Anonymous User
03/22/19
"Does the job"
What do you like best about Zoho CRM? Relatively straightforward to use - logical platform with little to no training required. What do you dislike about Zoho CRM?
AU
Anonymous User
03/22/19
"Comprehensive and Customizable Solution for Small Business"
What do you like best about Zoho CRM? The best thing about ZOHO is that you can make it be whatever it is you want it to be. Completely customizable and usable across customer types. The app is also a very useful interface.
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].