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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1391-1400 out of 2471

AC

Amber C

06/13/19

4 out of 5

"Incredible CRM to attract customers."

What do you like best about Zoho CRM? Zoho is one of the best CRM in the market today, since it is adaptable to small and large companies, thanks to its functions are very well suited to the needs of each person and their prices are also accessible.

IJ

Ian J

06/12/19

4 out of 5

"Great solution to keep the entire organization needed in the same professional system."

What do you like best about Zoho CRM? Zoho is a great option for small and medium companies to manage the life cycle with the client from start to finish and be aware of marketing, sales, customer service, among others, all in one system.

KD

Kelli D

06/12/19

5 out of 5

"Becoming Best of Breed"

What do you like best about Zoho CRM? Generally speaking, Zoho's CRM is about as vigorous as I've seen. It has an insane measure of availability with other Zoho applications and incorporates truly well with G-suite applications as well. Of all the CRMs I've tried, and I've tried handfuls for at any rate 4 plans of action, Zoho is by all accounts the most adaptable and cross-vertical amicable. There's a lot of rivalry and numerous that are intended for explicit kinds of organizations, ...

Read more

AU

Anonymous User

06/11/19

5 out of 5

"your solution for sales"

What do you like best about Zoho CRM? Customer support is fantastic! Whenever we come across a problem or something we do not understand, their support team has gone a long way to help us quickly resolve any issues we may have. Follow up on any requests from our customers

FV

Fabricio v

06/11/19

4 out of 5

"Very good suite"

What do you like best about Zoho CRM? The email is very powerful and I dont feel it look cheap The layout is beautiful and fully integrates with windows look.

AU

Anonymous User

06/10/19

5 out of 5

"Great app"

What do you like best about Zoho CRM? I like the ease of use. It is very easy to use. What do you dislike about Zoho CRM?

MH

Matt H

06/09/19

4 out of 5

"Zoho social is ideal to grow the marketing of your company"

What do you like best about Zoho CRM? What I like most about this software is that it does not require previous training or has an intense learning curve because its work environment and interface are simple. In addition, it offers the possibility of synchronizing operations with the business functions of Zoho CRM. Another advantage is that with this software you can make the payments by brand, instead of each social profile. This tool is vital when implementing marketing campaigns and ...

Read more

DG

David G

06/07/19

3.5 out of 5

"CRM very versatile and with great options to customize."

What do you like best about Zoho CRM? Zoho is one of the best customizable CRM platforms that currently exists. I like this tool that is easy to use and very versatile. It also offers a very affordable price, and customize this platform is very easy and fast.

DG

David G

06/07/19

3.5 out of 5

"CRM very versatile and with great options to customize."

What do you like best about Zoho CRM? Zoho is one of the best customizable CRM platforms that currently exists. I like this tool that is easy to use and very versatile. It also offers a very affordable price, and customize this platform is very easy and fast.

AU

Anonymous User

06/06/19

3.5 out of 5

"Comprehensive, solid choice for tech savvy"

What do you like best about Zoho CRM? Coming from a database background, I appreciated the ability to link entities. I was able to link leads to deals and advertising campaigns.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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