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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1401-1410 out of 2471

AU

Anonymous User

06/06/19

3.5 out of 5

"Comprehensive, solid choice for tech savvy"

What do you like best about Zoho CRM? Coming from a database background, I appreciated the ability to link entities. I was able to link leads to deals and advertising campaigns.

AB

Angelica B

06/05/19

5 out of 5

"A highly customizable window. "

What do you like best about Zoho CRM? We like its ease, automation and connectivity with other applications such as Google, together we can monitor everything and everything happens in a convenient way, and everything is simplified, sales have improved exponentially, it is certainly a product that has brought us much advantage , compared to the old CRM we used.

JL

Jose L

06/05/19

4 out of 5

"With Zoho CRM you will find the best lead organization "

What do you like best about Zoho CRM? It is quite easy to manage the Zoho CRM task system. It allows creating and managing product catalogs, and reviewing the feedback obtained by customers. Another advantage of Zoho CRM is its orientation towards the management of construction clients. The platform integrates very well with different social networks. It should be noted that they provide high quality technical support, not only to respond to users on time, but also to offer them correct ...

Read more

JL

Jose L

06/05/19

4 out of 5

"With Zoho CRM you will find the best lead organization "

What do you like best about Zoho CRM? It is quite easy to manage the Zoho CRM task system. It allows creating and managing product catalogs, and reviewing the feedback obtained by customers. Another advantage of Zoho CRM is its orientation towards the management of construction clients. The platform integrates very well with different social networks. It should be noted that they provide high quality technical support, not only to respond to users on time, but also to offer them correct ...

Read more

CH

Carlos H

06/03/19

4 out of 5

"Versatile CRM"

What do you like best about Zoho CRM? Easy to customize to any organization's needs. Easy to retrieve customer reports.

AU

Anonymous User

06/03/19

4.5 out of 5

"Intuitive and feature full"

What do you like best about Zoho CRM? connection with Gmail allows one to action an email right into your CRM without copying emails , names etc.. Very useful. What do you dislike about Zoho CRM?

CH

Carlos H

06/03/19

4 out of 5

"Versatile CRM"

What do you like best about Zoho CRM? Easy to customize to any organization's needs. Easy to retrieve customer reports.

CW

Clark W

06/02/19

5 out of 5

"Best CRM tool with all features for sales business."

What do you like best about Zoho CRM? Zoho CRM is best tool for our marketing business and it has all the basic features which are provide us single platform for work. It’s a customizable tool and allows us to make changes in product as requirements of clients. We can get customers for further deals and track them easily for information. It integrates well with social media applications such as with Facebook or with LinkedIn and enable us to advertise about our product in front of online people.

CV

Cody V

06/02/19

4.5 out of 5

"So manu options"

What do you like best about Zoho CRM? We use Zoho to track all of our accounts. What do you dislike about Zoho CRM?

AS

Amir S

06/01/19

4.5 out of 5

"Zoho CRM is reliable and cross-vertical for Project Management and Supervision resources."

What do you like best about Zoho CRM? Zoho CRM authorize us to management minor to huge sized project with a complete customer relationship lifecycle management solution in our business system. Being a Logistic business, you can understand the internal workings of resource usage. Zoho looks to be the reliable and cross-vertical for Project Management and Supervision resources. We can simply track and follow up of the project with our team recourses.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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