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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1381-1390 out of 2471

AU

Anonymous User

06/20/19

4 out of 5

"It was a good one being able to stream line work load of work making it a lot easier as to analysis "

What do you like best about Zoho CRM? It saves cost and able to handle the complexity of a work force and business very flexible with good updated features What do you dislike about Zoho CRM?

AU

Anonymous User

06/20/19

3 out of 5

"CRM tool that offers lots of customization"

What do you like best about Zoho CRM? I can access this anywhere in the cloud. What do you dislike about Zoho CRM?

AU

Anonymous User

06/19/19

3 out of 5

"Great for the price"

What do you like best about Zoho CRM? I like how easy it is to use it of the box. There is a lot of additional customization you can do too make it work for your business

JP

Jackson P

06/19/19

4.5 out of 5

"Superior automation for companies: Zoho CRM "

What do you like best about Zoho CRM? It has live chat to maintain communication with visitors in real time. They also highlight their analytical tools in terms of sales and visits, facilitating the user to monitor the activity within the website. In addition, you can integrate images and photographs perfectly. The Zoho CRM team was very helpful when contacting them so we were fully satisfied. Its integration is optimal with email tools and other internet extensions. It fully covers all our ...

Read more

EF

Elizabeth F

06/19/19

4 out of 5

"Focus on potential customers with Zoho CRM."

What do you like best about Zoho CRM? Focus on potential customers and devote the greatest efforts in these is very easy with Zoho CRM. This tool is full of functions that guarantee and an effective work. Among these, the following stand out.

JT

Jim T

06/18/19

3 out of 5

"Zoho CRM review"

What do you like best about Zoho CRM? I really like how the Zoho CRM system has capabilities similar to many of the larger CRM solutions. The ability to sync my calendar and reminder system is a key part of my business and follow up. The ability to access the system remotely via a mobile device is truly a great feature.

NK

Naina K

06/15/19

4.5 out of 5

"Best CRM solutions"

What do you like best about Zoho CRM? It's a robust solution for monitoring purchases, sales and allows us to interact on social networks such as Twitter and Facebook. This helps in managing relationship with customers, and inspect the commercial work with customers. It's reports empowers to streamline the process of purchase and selling

KJ

Ken J

06/15/19

4 out of 5

"Focusing on potential customers is easier with Zoho CRM."

What do you like best about Zoho CRM? Zoho CRM is a platform that is in charge of making each user better aware of their market and how it works. Allowing thus to be able to capture much easier to potential clients.

AU

Anonymous User

06/15/19

4 out of 5

"Zoho CRM is one of the good tool for managing the customer related activities"

What do you like best about Zoho CRM? The best thing about this software is its user-friendly platform and let new user to learn the software very easily with a short period of time. Also, it covers almost every aspect of the business processes like lead mapping, creating an account and so on...

JM

Jen M

06/14/19

5 out of 5

"Best, Most User-Friendly CRM"

What do you like best about Zoho CRM? I like that I was able to jump in with very limited CRM knowledge and figure it out organically. It wasn't a steep learning curve, and I was able to immediately begin implementing the basics.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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