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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1341-1350 out of 2471

AU

Anonymous User

08/10/19

3.5 out of 5

"Solid CRM System "

What do you like best about Zoho CRM? Zoho has a clean layout and is easy to learn. The reports are straight forward. What do you dislike about Zoho CRM?

AU

Anonymous User

08/10/19

3.5 out of 5

"Solid CRM System "

What do you like best about Zoho CRM? Zoho has a clean layout and is easy to learn. The reports are straight forward. What do you dislike about Zoho CRM?

JM

Jordan M

08/10/19

4.5 out of 5

"Powerful tool customizable to our needs"

What do you like best about Zoho CRM? It is a very useful tool for tracking our activities and driving the right behaviors. We continue to add more and more features as we integrated into our office over the last 4 years.

TP

Truptesh P

08/06/19

4.5 out of 5

"Zoho CRM- a top notch CRM tool"

What do you like best about Zoho CRM? Zoho CRM has been instrumental in the development of my organisation. It plays an important role in managing customer relationship minutely. My organisation has been efficiently opting for contact management, social integration, lead management, task management and many more.

AU

Anonymous User

08/06/19

5 out of 5

"Zoho CRM is the best!"

What do you like best about Zoho CRM? Love the ease of use and has all the bells and whistles I need out of a CRM. What do you dislike about Zoho CRM?

AU

Anonymous User

08/05/19

4.5 out of 5

"Great customer support and great product"

What do you like best about Zoho CRM? Allowed us to save money versus other CRMs What do you dislike about Zoho CRM?

SS

Steve S

08/04/19

5 out of 5

"Zoho CRM is one of the best tracker for management software."

What do you like best about Zoho CRM? Zoho CRM is easy to use and is a great business development software. The features are very accurate and easy to understand. We can use this software for the email tracking and it help us in business management. The great advantage that I like about it, is that the Zoho CRM has the great ability to store all our customer details. It’s all features are very outstanding and easy to use.

AS

akhil s

08/02/19

5 out of 5

"One Of The Best Tool - ZOHO"

What do you like best about Zoho CRM? Zoho - it is one of the best tools which I have used we can do everything here like meetings, sharing your docs, emailing, tasks appoint and many more things. The support system is too good and its cloud computing it means you can't install on your pc but you can access it on the web everywhere.

AU

Anonymous User

08/01/19

4 out of 5

"Zoho CRM - Review"

What do you like best about Zoho CRM? I have used this application while working with my previous company in the field of recruitments. What do you dislike about Zoho CRM?

AU

Anonymous User

08/01/19

4 out of 5

"Zoho CRM - Review"

What do you like best about Zoho CRM? I have used this application while working with my previous company in the field of recruitments. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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