Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons

"Zoho CRM great for small business"

What do you like best about Zoho CRM? I love the Bluprint feature at the higher level - it really forces a business owner to think about process and timing. Once the infrastructure is set, reviews and reports help maintain it.

"Zoho CRM is the best software for customer relations for small businesses."

What do you like best about Zoho CRM? Zoho CRM is the great software for small companies. It has great functionality to create mail merge templates. The one of the great advantages of this software, when a client or prospect has opened or read an email, this application give us the right choice of our customers. It has great reporting functionality and it is also a fantastic tool. It has great ability to receive our data and important documents immediately and it provide the best service of ...

"Zoho CRM is one of the best CRM software for efficient customer relations. "

What do you like best about Zoho CRM? Zoho CRM is one of the best CRM software in the market for the sales and the marketing. This software has outstanding features such as marketing, sales, emailing marketing and best customer services. This software is extremely so easy to customize. We can easily keep track on our customer activities through the sales and the marketing. Zoho is great CRM because it provides the easy reporting, create and the execute tasks. I really like that how you can ...

"Zoho CRM is the best tracker of our sales and marketing. "

What do you like best about Zoho CRM? Zoho CRM is very easy to use because it always provides the best services such as it offers the free marketing, sales and has the best service tool. The best advantage that I most like about this efficient software is that CRM has the great ability to track all the activities and links it to the other documents in a more efficient way. Another great advantage that I most like about it is that Zoho CRM software keeps all my important information in one ...

"Zoho A best tool for Lead and contact management."

What do you like best about Zoho CRM? Zoho is a CRM tool and this tool mostly use for project management, It’s a well design tool for marketing business and feature of this tool works effectively for our businesses. It integrated well with other social media applications and let us present our any kind of product in front of online world. It integration with email let us connect with customer and we can track customer anytime and from any device which is good option for our business.

"I can design a workflow with two objectives: customers and sales"

What do you like best about Zoho CRM? My experience with Zoho CRM has been remarkable and I think in customization is the best on the market. I love this platform because it's easy to use and gives me the tools to create a workflow that starts by interacting with potential customers. Zoho CRM allows me to focus on areas such as email marketing, social media management, services and inventory. The mobile version is another point that I like because the work I start on my computer I can ...

"Works well!"

What do you like best about Zoho CRM? The product is extremely easy to customize and understand. The product is extremely easy to customize. The software is very flexible and allows us to customize modules for different business units at our organization.

"Full control on your business"

What do you like best about Zoho CRM? The simple way to organize every day functions. It doesn't need any special knowledge. Just to know your everyday procedure and everything is easy.

"The Best Cloud Based CRM Tool for Mid Size Organization"

What do you like best about Zoho CRM? It is the the best tool for mid and small size organization which helps sales and research guys a lot for research work and automates the sales process.It can be easily integrated with other applications.It has made made lead management and sales management quite easy.It can be easily accessed through mobile app.

"Excellent lead tracking tool"

What do you like best about Zoho CRM? Zoho CRM helps to keep track of our leads and provide insights on the current status the customers are in. This is good because each customer is maintained by multiple agents and helps to keep track. Followups and tasks are useful with this tool.