9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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KH
Kate H
08/16/19
"Zoho is great "
What do you like best about Zoho CRM? Offers a lot of options including chat and organization What do you dislike about Zoho CRM?
JT
Jim T
08/16/19
"Basically requires custom development to do anything useful"
What do you like best about Zoho CRM? It never really did want we wanted it to do, so there wasn't much to like. What do you dislike about Zoho CRM?
JF
Jennifer F
08/16/19
"Easy to use with many helpful options "
What do you like best about Zoho CRM? Calendar, templates, tasks from emails. What do you dislike about Zoho CRM?
GA
Gary A
08/16/19
"Decent stand alone interface, Not easy communication with Outreach"
What do you like best about Zoho CRM? Zoho shows deals and accounts in an easy to navigate UX What do you dislike about Zoho CRM?
JF
Jennifer F
08/16/19
"Easy to use with many helpful options "
What do you like best about Zoho CRM? Calendar, templates, tasks from emails. What do you dislike about Zoho CRM?
AU
Anonymous User
08/14/19
"Sales Consultant"
What do you like best about Zoho CRM? Zoho has decent usability. Its definitely not for larger organizations What do you dislike about Zoho CRM?
AU
Anonymous User
08/13/19
"User-friendly and affordable"
What do you like best about Zoho CRM? zoho crm includes all the tools you need and offers and intuitive UX What do you dislike about Zoho CRM?
JK
Jason K
08/13/19
"Easy to use CRM"
What do you like best about Zoho CRM? It’s very user-friendly. The UX and design and platform are all very intuitive. What do you dislike about Zoho CRM?
JK
Jason K
08/13/19
"Easy to use CRM"
What do you like best about Zoho CRM? It’s very user-friendly. The UX and design and platform are all very intuitive. What do you dislike about Zoho CRM?
AU
Anonymous User
08/12/19
"Best Zoho CRM wit Affordable price"
What do you like best about Zoho CRM? Zoho CRM is Best Zoho CRM wit Affordable price. very user friendly online Solution.lot of great features are there, such as Internal Chat Integration, Social Media Integration, Calendar System.. etc. Very much reducing the workload, Also helps to have a good relationship customers, As a cloud system we can access our customer data anytime and anywhere.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].