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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1331-1340 out of 2471

GA

Gary A

08/16/19

1 out of 5

"Decent stand alone interface, Not easy communication with Outreach"

What do you like best about Zoho CRM? Zoho shows deals and accounts in an easy to navigate UX What do you dislike about Zoho CRM?

AU

Anonymous User

08/16/19

4.5 out of 5

"Decent"

What do you like best about Zoho CRM? The simplicity, doesn’t have so many choices it overwhelms or so many drop downs it feels like Microsoft excel is a better option, I like keeping things tight and organised

JF

Jennifer F

08/16/19

4 out of 5

"Easy to use with many helpful options "

What do you like best about Zoho CRM? Calendar, templates, tasks from emails. What do you dislike about Zoho CRM?

JT

Jim T

08/16/19

0 out of 5

"Basically requires custom development to do anything useful"

What do you like best about Zoho CRM? It never really did want we wanted it to do, so there wasn't much to like. What do you dislike about Zoho CRM?

KH

Kate H

08/16/19

2.5 out of 5

"Zoho is great "

What do you like best about Zoho CRM? Offers a lot of options including chat and organization What do you dislike about Zoho CRM?

AU

Anonymous User

08/14/19

2.5 out of 5

"Sales Consultant"

What do you like best about Zoho CRM? Zoho has decent usability. Its definitely not for larger organizations What do you dislike about Zoho CRM?

AU

Anonymous User

08/13/19

4.5 out of 5

"User-friendly and affordable"

What do you like best about Zoho CRM? zoho crm includes all the tools you need and offers and intuitive UX What do you dislike about Zoho CRM?

JK

Jason K

08/13/19

4 out of 5

"Easy to use CRM"

What do you like best about Zoho CRM? It’s very user-friendly. The UX and design and platform are all very intuitive. What do you dislike about Zoho CRM?

JK

Jason K

08/13/19

4 out of 5

"Easy to use CRM"

What do you like best about Zoho CRM? It’s very user-friendly. The UX and design and platform are all very intuitive. What do you dislike about Zoho CRM?

AU

Anonymous User

08/12/19

5 out of 5

"Best Zoho CRM wit Affordable price"

What do you like best about Zoho CRM? Zoho CRM is Best Zoho CRM wit Affordable price. very user friendly online Solution.lot of great features are there, such as Internal Chat Integration, Social Media Integration, Calendar System.. etc. Very much reducing the workload, Also helps to have a good relationship customers, As a cloud system we can access our customer data anytime and anywhere.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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