9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1321-1330 out of 2471
AU
Anonymous User
08/20/19
"Zoho CRM - Great tool to organize and follow up tour business"
What do you like best about Zoho CRM? It is an easy to use tool with a great user interface , either for Web browsing access as well as mobile phone. The free version allows me to enjoy many useful features, but the paid version is a very complete solution with a professional performance.
AU
Anonymous User
08/20/19
"Took some practice but so efficient"
What do you like best about Zoho CRM? It took some time to learn Zoho but it’s an easy process to walk through and you can link it to so so so many things. Everything connects.
AU
Anonymous User
08/20/19
"I’ve had good experiences with Zoho CRM. "
What do you like best about Zoho CRM? It will walk you through the short steps to get the goals of “servicing the customer” accomplished. What do you dislike about Zoho CRM?
TR
Tamara R
08/20/19
"Great for daily use, still has a few kinks that can be worked out."
What do you like best about Zoho CRM? Helps to streamline workflow. I like having all the information for my leads/clients in one place. What do you dislike about Zoho CRM?
TR
Tamara R
08/20/19
"Great for daily use, still has a few kinks that can be worked out."
What do you like best about Zoho CRM? Helps to streamline workflow. I like having all the information for my leads/clients in one place. What do you dislike about Zoho CRM?
AU
Anonymous User
08/19/19
"Decent CRM, easy to use"
What do you like best about Zoho CRM? I like how it keeps me organized and has many fields in the lead space so you can make sure you're keeping track of all of them
AU
Anonymous User
08/19/19
"Decent CRM, easy to use"
What do you like best about Zoho CRM? I like how it keeps me organized and has many fields in the lead space so you can make sure you're keeping track of all of them
AB
Andrew B
08/19/19
"Free and not helpful"
What do you like best about Zoho CRM? It's free which is nice if you just need something very basic. What do you dislike about Zoho CRM?
AU
Anonymous User
08/16/19
"Decent"
What do you like best about Zoho CRM? The simplicity, doesn’t have so many choices it overwhelms or so many drop downs it feels like Microsoft excel is a better option, I like keeping things tight and organised
AU
Anonymous User
08/16/19
"Great experience"
What do you like best about Zoho CRM? How easy it is to manage and set follow ups What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].