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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1321-1330 out of 2471

AU

Anonymous User

08/20/19

4.5 out of 5

"Took some practice but so efficient"

What do you like best about Zoho CRM? It took some time to learn Zoho but it’s an easy process to walk through and you can link it to so so so many things. Everything connects.

TR

Tamara R

08/20/19

3.5 out of 5

"Great for daily use, still has a few kinks that can be worked out."

What do you like best about Zoho CRM? Helps to streamline workflow. I like having all the information for my leads/clients in one place. What do you dislike about Zoho CRM?

AU

Anonymous User

08/20/19

4.5 out of 5

"I’ve had good experiences with Zoho CRM. "

What do you like best about Zoho CRM? It will walk you through the short steps to get the goals of “servicing the customer” accomplished. What do you dislike about Zoho CRM?

AU

Anonymous User

08/20/19

4.5 out of 5

"Zoho CRM - Great tool to organize and follow up tour business"

What do you like best about Zoho CRM? It is an easy to use tool with a great user interface , either for Web browsing access as well as mobile phone. The free version allows me to enjoy many useful features, but the paid version is a very complete solution with a professional performance.

TR

Tamara R

08/20/19

3.5 out of 5

"Great for daily use, still has a few kinks that can be worked out."

What do you like best about Zoho CRM? Helps to streamline workflow. I like having all the information for my leads/clients in one place. What do you dislike about Zoho CRM?

AU

Anonymous User

08/19/19

3.5 out of 5

"Decent CRM, easy to use"

What do you like best about Zoho CRM? I like how it keeps me organized and has many fields in the lead space so you can make sure you're keeping track of all of them

AB

Andrew B

08/19/19

1 out of 5

"Free and not helpful"

What do you like best about Zoho CRM? It's free which is nice if you just need something very basic. What do you dislike about Zoho CRM?

AU

Anonymous User

08/19/19

3.5 out of 5

"Decent CRM, easy to use"

What do you like best about Zoho CRM? I like how it keeps me organized and has many fields in the lead space so you can make sure you're keeping track of all of them

JT

Jim T

08/16/19

0 out of 5

"Basically requires custom development to do anything useful"

What do you like best about Zoho CRM? It never really did want we wanted it to do, so there wasn't much to like. What do you dislike about Zoho CRM?

AU

Anonymous User

08/16/19

5 out of 5

"Great experience"

What do you like best about Zoho CRM? How easy it is to manage and set follow ups What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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