9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1311-1320 out of 2471
AU
Anonymous User
08/24/19
"Easy navigation"
What do you like best about Zoho CRM? Zoho provide easy navigation for each functionality and it's helps to track everything easily and the best thing is that it's transparent so we can access easily we want for what we are allowed
EC
Elkhan C
08/24/19
"My experience with Zoho CRM"
What do you like best about Zoho CRM? Wonderful CRM , its budget friendly a and integrates other applications . Used it for my business case study. What do you dislike about Zoho CRM?
AU
Anonymous User
08/24/19
"Easy navigation"
What do you like best about Zoho CRM? Zoho provide easy navigation for each functionality and it's helps to track everything easily and the best thing is that it's transparent so we can access easily we want for what we are allowed
AU
Anonymous User
08/24/19
"Best CRM ever seen!"
What do you like best about Zoho CRM? Zoho CRM is fast, scalable and very flexible. I have developed the solutions with other CRMs like MS Dynamics CRM and Salesforce but Zoho has the capability to do almost anything. It has a huge customizing ability. Plugins deployment is fast and reliable too. Seemless workflows integration is also there.
AU
Anonymous User
08/24/19
"Nice app for customer "
What do you like best about Zoho CRM? Nice application for customer management What do you dislike about Zoho CRM?
VJ
Vivek J
08/23/19
"Not the perfect crm"
What do you like best about Zoho CRM? I liked the easiness and zoho because its free. Thats all What do you dislike about Zoho CRM?
AU
Anonymous User
08/23/19
"Excellent Experience"
What do you like best about Zoho CRM? UI, features, functionality, automations What do you dislike about Zoho CRM?
NK
Nancy K
08/22/19
"Field work made easier remotely"
What do you like best about Zoho CRM? The fact that my work that I saved could not be altered by anyone and I would always be able to check and revisit previous work done with no struggle.
AU
Anonymous User
08/21/19
"Adaptable software to other systems "
What do you like best about Zoho CRM? Zoho has been a helpful software for storing tracking our sales process. We have been able to adapt for the process we have amongst our team to connect to other systems so everything stays in one place that everyone can see.
AU
Anonymous User
08/21/19
"Adaptable software to other systems "
What do you like best about Zoho CRM? Zoho has been a helpful software for storing tracking our sales process. We have been able to adapt for the process we have amongst our team to connect to other systems so everything stays in one place that everyone can see.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].