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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1311-1320 out of 2471

AU

Anonymous User

08/24/19

3.5 out of 5

"Good experience"

What do you like best about Zoho CRM? This is good toolset for small businesses What do you dislike about Zoho CRM?

AU

Anonymous User

08/24/19

4 out of 5

"Easy navigation"

What do you like best about Zoho CRM? Zoho provide easy navigation for each functionality and it's helps to track everything easily and the best thing is that it's transparent so we can access easily we want for what we are allowed

AU

Anonymous User

08/24/19

3.5 out of 5

"Nice app for customer "

What do you like best about Zoho CRM? Nice application for customer management What do you dislike about Zoho CRM?

AU

Anonymous User

08/24/19

3.5 out of 5

"Nice app for customer "

What do you like best about Zoho CRM? Nice application for customer management What do you dislike about Zoho CRM?

AU

Anonymous User

08/24/19

3.5 out of 5

"Good experience"

What do you like best about Zoho CRM? This is good toolset for small businesses What do you dislike about Zoho CRM?

AU

Anonymous User

08/23/19

4.5 out of 5

"Excellent Experience"

What do you like best about Zoho CRM? UI, features, functionality, automations What do you dislike about Zoho CRM?

VJ

Vivek J

08/23/19

0 out of 5

"Not the perfect crm"

What do you like best about Zoho CRM? I liked the easiness and zoho because its free. Thats all What do you dislike about Zoho CRM?

NK

Nancy K

08/22/19

5 out of 5

"Field work made easier remotely"

What do you like best about Zoho CRM? The fact that my work that I saved could not be altered by anyone and I would always be able to check and revisit previous work done with no struggle.

AU

Anonymous User

08/21/19

3.5 out of 5

"Adaptable software to other systems "

What do you like best about Zoho CRM? Zoho has been a helpful software for storing tracking our sales process. We have been able to adapt for the process we have amongst our team to connect to other systems so everything stays in one place that everyone can see.

AU

Anonymous User

08/21/19

3.5 out of 5

"Adaptable software to other systems "

What do you like best about Zoho CRM? Zoho has been a helpful software for storing tracking our sales process. We have been able to adapt for the process we have amongst our team to connect to other systems so everything stays in one place that everyone can see.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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